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Photoshop does not save printing settings on Mac

Explorer ,
Jan 20, 2020 Jan 20, 2020

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Hallo, I'm using mac osx 10.15.2 Catalina and photoshop 21.0.2. I want to print photos with my canon pro 1000, I open print and  I select my printer. Then I go to "print settings"and "quality & media". Here I select my "media type", "paper source", "print quality" and I select SAVE. Now, if I return on print settings, the settings are resumed to another settings and I cannot print because I need to use a manual tray but photoshop return to rear tray with another media type. I tried to create a custom settings but the only settings that photoshop remember is the paper format. What can I do?

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correct answers 1 Correct answer

Community Expert , Jan 20, 2020 Jan 20, 2020

You can always reinstall the last version of Photoshop using your Creative Cloud desktop app:

https://helpx.adobe.com/download-install/using/install-previous-version.html 

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Community Expert ,
Jan 20, 2020 Jan 20, 2020

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Is it just the manual tray that is being reset?

I know on my Epson, it won't retain the manual tray setting but the rest of the settings are ok.

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Explorer ,
Jan 20, 2020 Jan 20, 2020

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Photoshop does not retain all settings, type of media, type of tray, if I print in black or white, if I want to print unidirectionally. It retain only paper size.

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Community Expert ,
Jan 20, 2020 Jan 20, 2020

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Also have you checked Canon's site to make sure there isn't a new driver for your printer on Catalina with PS 2020?

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Explorer ,
Jan 20, 2020 Jan 20, 2020

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Drivers are the last and fully compatible with Catalina. With lightroom I can print without any problems and with my settings

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Community Expert ,
Jan 20, 2020 Jan 20, 2020

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For the Canon Pro-1000 use Canon's Print Studio pro which you access thru Photoshop menu File/Automate/Print studio pro. If you have trouble accessing or insatlling Canon has free support that will walk you thru it.

 

Canon IPF support (800) 423-2366

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Explorer ,
Jan 20, 2020 Jan 20, 2020

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Canon print software is not fully compatible with Catalina. Sometimes it crash. However prior to last photoshop updates it works.

 

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Community Expert ,
Jan 20, 2020 Jan 20, 2020

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You can always reinstall the last version of Photoshop using your Creative Cloud desktop app:

https://helpx.adobe.com/download-install/using/install-previous-version.html 

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New Here ,
Nov 01, 2022 Nov 01, 2022

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LATEST

MAYBE TO LATE, BUT LOOKING FOR THIS ANSWER AS WELL, AND IN ADOBE P CUSTOMER SERVICE COULDN'T HELP ME ... PLEASE TRY TO LOOK FOR THE LAST DRIVER FOR YOUR PRINTER. WORKED FOR ME

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