Photoshop does not see Pantone Connect plugin

[DiHall]

We have an enterprise Adobe license and were today surprised to find we cannot use Pantone spot colors as we have in the past. We have purchased an annual subscription to Pantone Connect and installed the Pantone Connect plugin in Adobe Creative Cloud, but is not working in Photoshop. The duotones that use Pantone spot colors are still rendering as black and black. All our Adobe apps seem to be up to date. Can you help us understand what might be wrong?

Windows 10

PS version 23.5

[kathleenc85146714]

And it's disappeared again.  Frustrating doesn't even begin to describe this.

[tinah28288277]

Is your probelem with Pantone Connect and Photoshop solved? I have here in august 2023 the same issue!

[DiHall]

Yes, I managed to figure it out, but it's still not real intuitive and doesn't name your color correctly in the Duotone options dialog box. You can also create a new LAB swatch that approximates your PMS color, name it whatever you want, and circumvent Pantone Connect entirely. It will import as a spot color in InDesign.

[sketchy]

This is exactly the problem I am having using Mac Mini with an M2 chip. It shows on my Macbook in photoshop Extensions but not in my plugins on MacMini both are Photoshop 25.3.1. There is a problem it's having with the M2 chip? 

[wakedork]

.I have found a workaround that works if you have the full Adobe Suite. Firstly, open Illustrator or InDesign where Pantone Connect works correctly. Then, add Pantone colors to a library. Finally, when you open Photoshop, you can select the Pantone color from the library. This method has worked for me in the past.

[sketchy]

My issue was Pantone Connect on a new Mac Mini M2 chip not showing in Plugins. Go to Applications folder, click on PS and search the dropdown for Open in Rosetta. My "Extensions" then appeared and it was in there. 

[default3wo3jg11jx4j]

I have an M2 Pro, Photoshop 2023, and I can't replicate your recommendation—I don't see "Open in Rosetta," the Plugins folder seems to have nothing in it, and inside Photoshop it's not recognizing it as a plugin. I don't see extensions as an option. So frustrating! Any advice appreciated!

[beebo32496267]

Not located within the plugins folder. Instead, simply right-click on the Photoshop icon located in your applications folder. When the dialogue window opens, check the box to allow the app to "Open using Rosetta".