Photoshop does not start

[anettk11350088]

Please help. I had to do a system restore, but from this moment, photoshop cc does not start. I also have a problem with the cloud

I do not think it should look like that. I wanted to contact the service for help, but I could not ...... this option should be simpler 🙂

Greet and wait for a reply
Anett

[fenjas29325284]

In the CC desktop app, sometimes it helps to logout and then to login again.

Fenja

[anettk11350088]

I click the photoshop icon and there is no reaction, the bridge also does not open. As for the cloud .... i logged out .... i logged in again ... it made a white background ... i closed the cluod and now i can not open it.

[anettk11350088]

If anyone reads this with customer service, help me because I can not contact you.

Thank you

[fenjas29325284]

You can deinstall the desktop app and download and install a fresh version: https://www.adobe.com/creativecloud/desktop-app.html

But first you should examine your restored system:

All drivers up to date?

All volumes the same as before?

Any changes between the old and the restored version forgotten to reset?

If nothing helps:

Deinstall the CC total, use the Cleaning tool to eliminate any leftovers, shut down and start again your machine.

Login in your account ( browser better without blocking addins! ) and install the whole package anew.

Fenja

[anettk11350088]

Cloud is already working 🙂 thx 🙂
I have uninstalled CC, but I do not have the possibility to install it. He makes me pay, but I have already paid. I do not understand what happened to this program.

[fenjas29325284 · Accepted solution]

Did you clean up with the cleaner tool?

Why can't you install the apps?

Are there error messages?

Show a screenshot of the desktop app where the apps page is visible.

Here are direct download links, but follow the instructions minutely! http://prodesigntools.com/adobe-cc-2018-direct-download-links.html

Fenja

[anettk11350088]

"Some of the application components are missing from the application directory, please reinstall the application."

I have this message during the installation.

That's something because I did not have the possibility to install before.

I clicked on the link from you and started to download CC ... it redirected me to the cloud.

Do you have any idea what to do next?

I have mastered the operation of the program, but in technical matters such installations and problems with her ... I'm bad

[anettk11350088]

Fenja.An hour a technical support worker was sitting in my computer and could not handle it. My problem has been reported to higher technicians. I am waiting for contact.They should give you extra points for it ! They should give you extra points for it ! :-))

Regards
Anett

[fenjas29325284]

Anett, I'm so sorry.

Before we can go on I would like to know:

It's a Windows PC or a Mac?

And which Version of the Operating Sytem?

And you are using the newest Photoshop / Lightroom / Bridge apps?

It seems to me that the restoring is involved.

Which way did you restore your machine?

For your information - I can only try to offer some help with Windows.

And since it's late night now, I'll go to sleep first ...

Fenja

[anettk11350088]

The technicians took care of me. I am waiting for information from Adobe
THX Fenja