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Photoshop file name adds suffix

New Here ,
May 09, 2023 May 09, 2023

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My client emails photoshop images to me. I often open them multiple times to preview. However when I go to save the file it adds a number in parentheses at the end of the file name which seems to suggest the number of times it has been viewed (eg) Shopfront [3].jpg. Is there amy way to stop the file adding this numbered suffix?

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Adobe Employee ,
May 09, 2023 May 09, 2023

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Hi @andrewd66405478 

 

Thanks for reaching out.

Which version of Photoshop and macOS are you using? Is this happening with all types of files?

You may try resetting Photoshop preferences back to defaults and check if that helps. Here's the article for the steps: https://adobe.ly/3ceal5t

Also, back up the existing Photoshop preferences if you have any custom brushes, action, and workspace: https://adobe.ly/2vNz6FG

 

Let us know if it helps.

 

Best,

Ranjisha

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New Here ,
May 09, 2023 May 09, 2023

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I'm using Photoshop 24.4.1 and Mac OS Ventura 13.3.1 (a)

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New Here ,
May 10, 2023 May 10, 2023

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I tried resetting preferences but it has made no difference. This affects all files sent to me so jpgs, pdfs, png files. Could this be an Outlook issue which is the mail client I am using?

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Community Expert ,
May 10, 2023 May 10, 2023

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Do you download and open the images or do you open them from Outlook directly? 

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New Here ,
May 10, 2023 May 10, 2023

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From Outlook directly.

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Community Expert ,
May 10, 2023 May 10, 2023

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Seems to be coming from Outlook Mail and not just image files https://answers.microsoft.com/en-us/outlook_com/forum/all/e-mail-file-attachments-being-numbered/1b2...

 

Nothing that Photoshop is causing.

 

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New Here ,
May 10, 2023 May 10, 2023

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OK thank you, I'll look further into it.

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Community Expert ,
May 10, 2023 May 10, 2023

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It would be best to fix this upstream... That being said, as a last resort, a custom Photoshop script could automate the duplication, renaming and closing of the original file when opening such documents using the Script Events Manager.

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