Photoshop file name adds suffix

[andrewd66405478]

My client emails photoshop images to me. I often open them multiple times to preview. However when I go to save the file it adds a number in parentheses at the end of the file name which seems to suggest the number of times it has been viewed (eg) Shopfront [3].jpg. Is there amy way to stop the file adding this numbered suffix?

[Ranjisha Sengupta]

Hi @andrewd66405478 

Thanks for reaching out.

Which version of Photoshop and macOS are you using? Is this happening with all types of files?

You may try resetting Photoshop preferences back to defaults and check if that helps. Here's the article for the steps: https://adobe.ly/3ceal5t

Also, back up the existing Photoshop preferences if you have any custom brushes, action, and workspace: https://adobe.ly/2vNz6FG

Let us know if it helps.

Best,

Ranjisha

[andrewd66405478]

I'm using Photoshop 24.4.1 and Mac OS Ventura 13.3.1 (a)

[andrewd66405478]

I tried resetting preferences but it has made no difference. This affects all files sent to me so jpgs, pdfs, png files. Could this be an Outlook issue which is the mail client I am using?

[c.pfaffenbichler]

Do you download and open the images or do you open them from Outlook directly? 

[andrewd66405478]

From Outlook directly.

[gener7]

Seems to be coming from Outlook Mail and not just image files https://answers.microsoft.com/en-us/outlook_com/forum/all/e-mail-file-attachments-being-numbered/1b2...

Nothing that Photoshop is causing.

[andrewd66405478]

OK thank you, I'll look further into it.

[Stephen_A_Marsh]

It would be best to fix this upstream... That being said, as a last resort, a custom Photoshop script could automate the duplication, renaming and closing of the original file when opening such documents using the Script Events Manager.