Photoshop file not opening because of disk error- ver 23.2.2 (windows 10)

New Here ,
Mar 25, 2022 Mar 25, 2022

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Hi, 
I'm trying to open a file in Photoshop; it loads for ages and gives me the error message 'could not open "file name" becase of a disk error.'
Photoshop seems completely fine with other files/images from the same folder/disk, but this is just bugging me.

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Thanks :)))

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Adobe Employee ,
Mar 25, 2022 Mar 25, 2022

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are you opening the file from Lightroom?


Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Mar 25, 2022 Mar 25, 2022

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If the problem is one specific file, could you share the file via CC files or dropbox and share a link to download?


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Mar 26, 2022 Mar 26, 2022

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I had this same exact error today with a file I worked on a few days ago in 23.2.2. Tried to open it today with 23.2.1 and it gave me that disk error, which made me think my hard drive was failing. I tried copying the file in Windows to another drive and Windows Explorer wouldn't have it: it paused halfway through the copy and Explorer was "(Not Responding)". Ran hard drive checks, no issues found.

 

The issue might be with 23.2.2, because I made that project right after I upgraded, noticed some lag or visual issues, and reverted back to 23.2.1. All other files are fine.

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New Here ,
Mar 31, 2022 Mar 31, 2022

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hi
to reply to both of your messages
it isn't from lightroom
and it won't allow me to move it anywhere-even to my own desktop or to another file location.

thanks for your help though!

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New Here ,
Mar 31, 2022 Mar 31, 2022

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hey
its good to hear that other people are having a similar issue!
though I'm sorry to hear it
I'm considering going to an older version and seeing if there's less issue there and reporting back!
I'll let you know what I find:)

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Adobe Employee ,
Mar 31, 2022 Mar 31, 2022

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If you Zip the file, can you share the zip?


Senior Product Manager - Customer Advocacy - Digital Imaging

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