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Dylan Curry
Dylan Curry
Participant
July 20, 2017
Question

Photoshop file won't save

  • July 20, 2017
  • 11 replies
  • 98691 views

I have a PSD open that I have been continuously working in, but it says that it's Saving 0%

It appears to be trying to save but it's been sitting on 0% for over 24 hours.

I can still export and save to web etc and I can continue working in the file and editing it and adding to it etc, but I just can't save the file.

A message keeps appearing saying 'Could not complete the Save command because the document is currently being saved in the background. Please try the operation again after the save has been completed.'

But it's been on 0% for over 24 hours now and I have done more work to this document which I'll lose if I force quit.

What can I do ?

    11 replies

    M
    Mike30003896exi1
    Participating Frequently
    May 25, 2023

    Currently experiencing the same issue with a PSD open that I don't want to lose. Can't reset preferences as that means quitting which is the problem. I'm sure this has happened before and think I just gave up and lost it. Can't save, can't export, have tried history create new document. Stumped

    R
    renny0101
    Participating Frequently
    May 25, 2023

    Export layers as files?? 

    R
    renny0101
    Participating Frequently
    May 25, 2023

    Ok so I've had similar issues for a long time but mine are usually with JPEGs that I can't save. 

    I've just found a workaround for mine which may work for PSDs too. 

    I duplicate the layer and then export layers as files (JPEGs). Then delete one of them and keep the other. 

    That seems to have solved my issue and hope it may help others. 

    S
    Salle 226239731npx3
    Participant
    September 22, 2022

    After trying the export work arounds suggested here I force quit the program and reopened Photoshop and I was suprised to see that my document returned with all of my work still there, I was then able to save.

    T
    tipperdon
    Participating Frequently
    September 23, 2021

    Here in Sept. 2021, I just had Photoshop CC version 22.4.2 exhibit the inability to save bug.  Never experienced this before in 25+ years of using Photoshop.  Tried the various fixes discussed herein, except for anything that required me to close and lose my work.  I just spent time retouching a portrait and didn't want to start over again!

     

    What finally worked for me was to export the layers as files.  I chose PSD as the file format, and it exported successfully.  As I opened each layer, then, to reassemble them into one document, the initial layer opened all askew.  It clearly had gotten corrupted in some way, though its thumbnail didn't show this.  But the other layers were fine, which was where all my work was.  So, thankfully, I lost no work.  Yay!  I quickly opened a new "original" layer from my camera RAW file and I was back in business.  But Adobe should figure this one out as it could really cost someone a bunch of work.

      A
      Arif15C2
      Participant
      April 22, 2022

      This worked for me as well. Thank you so much!

        R
        renny0101
        Participating Frequently
        December 10, 2020

        Currently experiencing the same issue with a PSD open that I don't want to lose. Can't reset preferences as that means quitting which is the problem. I'm sure this has happened before and think I just gave up and lost it. Can't save, can't export, have tried history>create new document. Stumped 😞

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        December 3, 2020

        this is an old thread and no community experts are responding.  you all should be starting new posts in this forum.

        J
        JohnnyHol
        Participant
        August 22, 2020

        I'm having the same exact issue, Idon't want to lose the work I did on this file, please help!

          J
          Jessie5CC4
          Participant
          September 15, 2020

          Try restoring IPC, it did work for me.

          C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\IPC

          I HOPE IT WORKS FOR YOU 😆

           

          jonb4350796
          jonb4350796
          Participant
          July 1, 2020

          I have similar issue—but for one file only. Can't save as due to "saving in the background" along with another can't save due to "disc error". I can export the file but it gets flattened, BUT I found success by placing all layers into one folder and duplicating that folder into a new photoshop document. That new document saves fine. 

            E
            Eleni5F9D
            Participant
            September 27, 2020

            Hi Jon, 

             

            Do you remember how you closed the document that wouldn't save? I can't even close out of photoshop because it wants me to save it, yet I can't save it. 

              D
              daezjn
              Participant
              February 22, 2023

              yes me too!!!

              R
              Rafa Rufino Fotos
              Participant
              May 12, 2020

              Hi,

              I also called Adobe support, they remoted my mac, went to the folder library>application support>adobe and renamed a folder from "UXP" to "˜UXP", and It is now working... I don't know exactly what they did...

              I really recomend to contact support to solve these kind of troubles...

                M
                matheusd38472509
                Participant
                October 16, 2020

                Hey! Thank you so much for posting this here. I was not able to Open files by cmd+O neither save or save as, but renamed the folder "UXP" to "˜UXP" and now everything works fine!

                  K
                  Katie Houghton
                  Inspiring
                  July 20, 2017

                  Is the file corrupt? Or does the application need to have the preferences reset? Let's check the file first:

                  1. Go to the history panel and click on the create new document button. .

                  2. Try saving the new file. See if this new file saves with no problem.

                  If the file is not saving then let's check your User Preferences:

                  1. You can try the same file under a different user (system user).

                  2. If it does not have the problem, Let's reset your preferences. (you can also just Reset your Preferences.

                  3. Go to the Preferences dialog box. Photoshop CC>Preferences> General (mac) or Edit>Preferences> General (pc)

                  4. Click on the Reset Preferences On Quit button. Then choose OK to get out of the Preferences.

                  5. Quit out of Photoshop then Restart.

                  One of those things should fix your problem.

                    H
                    haraldu99725794
                    Participant
                    December 24, 2019

                    I cannot save my Photoshop file. Not the current one, at least.  I can save a new file.  I cannot save the current one, though, even though it is a rather simple file (a few layers, some with text, others with images, nothing special).  If I go "file -> save", I won't get an error message or anything, but nothing happens.  Same, if I try to save under a different file name, to a different location or both.  Nothing.  I did the "reset preferences on quit", didn't change the situation.  Really weird.  Sure, I can quit out of Photoshop, the Restart, but that obviously means loosing my current work.  Any ideas?

                      H
                      haraldu99725794
                      Participant
                      December 24, 2019

                      ... I found out the following (still no solution, though): my current file contains 3D text layers.  If I delete them, I can save my Photoshop project ( as .psd ), but if I leave them, I cannot save them. I also cannot duplicate these 3D text layers to, say, a new project. Really weird. What is the solution?

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