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Photoshop file won't save

Community Beginner ,
Jul 20, 2017 Jul 20, 2017

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I have a PSD open that I have been continuously working in, but it says that it's Saving 0%

It appears to be trying to save but it's been sitting on 0% for over 24 hours.

I can still export and save to web etc and I can continue working in the file and editing it and adding to it etc, but I just can't save the file.

A message keeps appearing saying 'Could not complete the Save command because the document is currently being saved in the background. Please try the operation again after the save has been completed.'

But it's been on 0% for over 24 hours now and I have done more work to this document which I'll lose if I force quit.

What can I do ?

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Community Expert ,
Jul 20, 2017 Jul 20, 2017

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Advocate ,
Jul 20, 2017 Jul 20, 2017

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Is the file corrupt? Or does the application need to have the preferences reset? Let's check the file first:

1. Go to the history panel and click on the create new document button. Screen Shot 2017-07-20 at 10.54.42 AM.png.

2. Try saving the new file. See if this new file saves with no problem.

If the file is not saving then let's check your User Preferences:

1. You can try the same file under a different user (system user).

2. If it does not have the problem, Let's reset your preferences. (you can also just Reset your Preferences.

3. Go to the Preferences dialog box. Photoshop CC>Preferences> General (mac) or Edit>Preferences> General (pc)

4. Click on the Reset Preferences On Quit button. Screen Shot 2017-07-20 at 10.59.02 AM.png Then choose OK to get out of the Preferences.

5. Quit out of Photoshop then Restart.

One of those things should fix your problem.

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Community Beginner ,
Dec 24, 2019 Dec 24, 2019

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I cannot save my Photoshop file. Not the current one, at least.  I can save a new file.  I cannot save the current one, though, even though it is a rather simple file (a few layers, some with text, others with images, nothing special).  If I go "file -> save", I won't get an error message or anything, but nothing happens.  Same, if I try to save under a different file name, to a different location or both.  Nothing.  I did the "reset preferences on quit", didn't change the situation.  Really weird.  Sure, I can quit out of Photoshop, the Restart, but that obviously means loosing my current work.  Any ideas?

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Community Beginner ,
Dec 24, 2019 Dec 24, 2019

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... I found out the following (still no solution, though): my current file contains 3D text layers.  If I delete them, I can save my Photoshop project ( as .psd ), but if I leave them, I cannot save them. I also cannot duplicate these 3D text layers to, say, a new project. Really weird. What is the solution?

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Community Beginner ,
Dec 03, 2020 Dec 03, 2020

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how did you remove the the 3d text layers? did u ever find a solution to saving your file? i have a very large file with several layers and it is doing exactly what happened to you, only staying at 0%...

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Guest
Apr 07, 2020 Apr 07, 2020

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I have tried resetting preferences, I have deleted the program and reinstalled it from scratch, The only way I can get it to create a new doc is via the use legacy option which works, but clicking of save or save as does not work, I can export and I get the option to save if I crash out using the X shut document button.

But this is not right I've been using PS for decades and never had this issue before.

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New Here ,
Apr 20, 2020 Apr 20, 2020

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The same exact thing happened to me. Everything was working just fine, and then one day it decided it didn't want to save anything. Everything works, but I can't make new documents without using the legacy setting either. I also can't save or save as. The only thing I can do is export as a .jpeg or .png or something that causes destructive edits. I have a class that's ending in two weeks and I need this problem solved before then. I've been searching for countless hours but have only found unanswered forums like this.

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Community Beginner ,
Dec 03, 2020 Dec 03, 2020

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 [cursing removed by moderator] , i have the exact same thing. my finals due in a week and all of a sudden my cs6 version decided to remain at 0% saving. did u ever find a solution?

 

 

[keep your language civil]

 

 

 

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Guest
Apr 20, 2020 Apr 20, 2020

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<meta http-equiv="Content-Type" content="text/html; charset=utf-8" /><meta name="Generator" content="Microsoft Word 15 (filtered medium)" /><!--<br>/* Font Definitions */<br>@font-face<br> {font-family:"Cambria Math";<br> panose-1:2 4 5 3 5 4 6 3 2 4;}<br>@font-face<br> {font-family:Calibri;<br> panose-1:2 15 5 2 2 2 4 3 2 4;}<br>/* Style Definitions */<br>p.MsoNormal, li.MsoNormal, div.MsoNormal<br> {margin:0cm;<br> margin-bottom:.0001pt;<br> font-size:11.0pt;<br> font-family:"Calibri",sans-serif;}<br>a:link, span.MsoHyperlink<br> {mso-style-priority:99;<br> color:blue;<br> text-decoration:underline;}<br>.MsoChpDefault<br> {mso-style-type:export-only;}<br>@page WordSection1<br> {size:612.0pt 792.0pt;<br> margin:72.0pt 72.0pt 72.0pt 72.0pt;}<br>div.WordSection1<br> {page:WordSection1;}<br>-->

I called Adobe support they remoted in to my PC downloaded a couple of packages one was the Creative Cloud Cleaner, they then deleted every programme ran the cleaner and once all reference to CC was off the computer (quite a process). Restarted the PC and installed CC again. I then picked up the rest of the programmes I use and they all worked fine after that. One good side effect was that having taken all the redundancy off my PC the process released 80Gb of space and sped the machine up.

 

Good Luck

 

Sent from Mail for Windows 10

 

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New Here ,
Aug 10, 2020 Aug 10, 2020

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Thanks Katie 

 

"1. Go to the history panel and click on the create new document button."

worked perfectly first time. I had a 2gig file with many artboards - would've been very bad to have lost it.

 

 

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New Here ,
Oct 02, 2020 Oct 02, 2020

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Thank you! You solved my problem. I had to 'reset my preferences' but it worked. 

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Community Beginner ,
May 28, 2021 May 28, 2021

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Hi Katie,

 

I have the same problem and tried your solution "Go to the history panel and click on the create new document button." It worked but when I want to save it, I can not choose every file format (I want to save it as a Photoshop file). My options are: Large Document Format (psb), Jpeg, Photoshop RAW, Tiff and png. 

 

I'm I doing something wrong and is there a way to save it as photoshop file? 

Thank you in advance for your reply!

 

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New Here ,
Jul 18, 2022 Jul 18, 2022

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Saving it as a large document file will preserve all of your layers and effects the same way a .PSD would, it's just basically a .psd file for files that have outgrown the .psd format. Save it large format and you'll be fine.

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New Here ,
May 12, 2020 May 12, 2020

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Hi,

I also called Adobe support, they remoted my mac, went to the folder library>application support>adobe and renamed a folder from "UXP" to "˜UXP", and It is now working... I don't know exactly what they did...

I really recomend to contact support to solve these kind of troubles...

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New Here ,
Oct 16, 2020 Oct 16, 2020

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Hey! Thank you so much for posting this here. I was not able to Open files by cmd+O neither save or save as, but renamed the folder "UXP" to "˜UXP" and now everything works fine!

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New Here ,
Jul 01, 2020 Jul 01, 2020

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I have similar issue—but for one file only. Can't save as due to "saving in the background" along with another can't save due to "disc error". I can export the file but it gets flattened, BUT I found success by placing all layers into one folder and duplicating that folder into a new photoshop document. That new document saves fine. 

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New Here ,
Sep 27, 2020 Sep 27, 2020

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Hi Jon, 

 

Do you remember how you closed the document that wouldn't save? I can't even close out of photoshop because it wants me to save it, yet I can't save it. 

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New Here ,
Aug 22, 2020 Aug 22, 2020

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I'm having the same exact issue, Idon't want to lose the work I did on this file, please help!

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New Here ,
Sep 15, 2020 Sep 15, 2020

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Try restoring IPC, it did work for me.

C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\IPC

I HOPE IT WORKS FOR YOU 😆

 

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Community Expert ,
Dec 03, 2020 Dec 03, 2020

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this is an old thread and no community experts are responding.  you all should be starting new posts in this forum.

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Community Beginner ,
Dec 10, 2020 Dec 10, 2020

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Currently experiencing the same issue with a PSD open that I don't want to lose. Can't reset preferences as that means quitting which is the problem. I'm sure this has happened before and think I just gave up and lost it. Can't save, can't export, have tried history>create new document. Stumped 😞

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Explorer ,
Sep 23, 2021 Sep 23, 2021

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Here in Sept. 2021, I just had Photoshop CC version 22.4.2 exhibit the inability to save bug.  Never experienced this before in 25+ years of using Photoshop.  Tried the various fixes discussed herein, except for anything that required me to close and lose my work.  I just spent time retouching a portrait and didn't want to start over again!

 

What finally worked for me was to export the layers as files.  I chose PSD as the file format, and it exported successfully.  As I opened each layer, then, to reassemble them into one document, the initial layer opened all askew.  It clearly had gotten corrupted in some way, though its thumbnail didn't show this.  But the other layers were fine, which was where all my work was.  So, thankfully, I lost no work.  Yay!  I quickly opened a new "original" layer from my camera RAW file and I was back in business.  But Adobe should figure this one out as it could really cost someone a bunch of work.

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New Here ,
Apr 22, 2022 Apr 22, 2022

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This worked for me as well. Thank you so much!

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New Here ,
May 13, 2022 May 13, 2022

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This worked for me as well as to not lose my work. If you have one layer for example, just duplicate and you're able to export layers. Thanks man! 

 

Adobe.... What [cursing removed by moderator]  are you doing?!! Why is this still not fixed? Adobe software has been sooo crazy buggy the last couple of years. It's just patch fix after patch fix instead of rewriting the software. Anyway Adobe, you [cursing removed by moderator]  lately.

Excuse my lack of respect but thats what happens when you don't a dang about your users and just keep them frustrated.

 

Community atleast helping each other out. Thanks community!

 

 

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