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xxCounterpoinTxx
xxCounterpoinTxx
Inspiring
May 7, 2022
질문

Photoshop freezes single tab, can save and edit others. Need to reopen to edit again.

  • May 7, 2022
  • 4 답변들
  • 3685 조회

I think I've had this problem for over a year now. I've had it today and I need to find a solution for this.

 

I work on rather large files with multiple layers. I work on them for 2 hours or so each. I often have 4-5 different simiar 4GB files open at the same time. My system is a beast and it can handle it.

 

Randomly, totally randomly... the image in one tab will freeze. I can't edit it anymore. It's locked. I can edit other tabs and I can save the frozen tab... but I need to save + reopen to work on it again. I was hoping this would be fixed in an update but it has been happening for longer than I can remember and I've absolutely had it today as it's happened at least 5 times during my work day.

 

Latest PS version. AMD 5950X + 6900XT + 64GB RAM. Everything is up to date.

 

I've already "reset my preferences" so please don't ask me to do that again.

 

Is this a known bug or issue that has a solution?

 

Thanks for any help!

 

    4 답변

    Y
    Y.Ö.
    Participant
    November 2, 2024

    I know it's been years and ı hope you found to sollution, but in my case disabling flick panning is solved to problem for me ı hope it solves for everyone.

     

    edit>preferences>tools>flick panning(turn off)

     

    make it like that.

    Besnardm
    Besnardm
    Known Participant
    November 3, 2025

    Having this issue on latest Photoshop. Super frustrating :).

    xxCounterpoinTxx
    xxCounterpoinTxx작성자
    Inspiring
    May 14, 2023

    I found a solution to the problem. Works 100% guaranteed.

     

    I bought an RTX 4090. 

    Mylenium
    Mylenium
    Legend
    May 8, 2022

    Sorry, my bad, I meant the developer tools which contain a GPU monitoring utility:

     

    https://gpuopen.com/tools/

     

    For generically monitoring program activity good old Sysinteranls/ Microsoft Process Explorer is your go-to. You'd set it filtered to PS and then see whether some failed function calls or I/O requests come up.

     

    Mylenium

    xxCounterpoinTxx
    xxCounterpoinTxx작성자
    Inspiring
    May 9, 2022

    So, this definitely isn't a bug in Photoshop.

     

    It's my "hardware accelleration buffers" or something. I need to monitor a bunch of programs for "failed function calls".

     

    What do I do when I find "failed function calls"?

     

    Just wanted to clarify. You're telling me it's definitely my system and definitely not a problem with photoshop that needs to be fixed by the developers. I want to make sure I'm not completely wasting my time with all of this.

    Thanks for your help.

     

     

    xxCounterpoinTxx
    xxCounterpoinTxx작성자
    Inspiring
    May 13, 2022

    I'm sorry, I have absolutely no idea what I'm doing looking at all of this debugging stuff, how to use them or how to interpret any data I am seeing with them or what to do with any information I see in them.

     

    If there is an issue with the 6900XT (AMDs flagship GPU) and Photoshop it shouldn't be up to me to be debugging this stuff.

     

     

     

     

     


    I guess I just have to accept that I have the top of the line system and tabs will freeze every hour so I need to close and reopen them. At least I can save my work and reopen the document I guess. While it completely kills the editing flow.

     

    It happens every hour now all day long as I'm working.  Part of my new Photoshop workflow. Closing freezing tabs.

     

    ...and I am the only person on the planet with this problem. 

    FML

     

     

      Mylenium
      Mylenium
      Legend
      May 7, 2022

      It's probably a very, very specific issue with one of your hardware acceleration buffers locking up and/ or PS losing track of swap file data. At least for the first case you could try and install AMD's debugging tools. Otherwise keeping a keen eye on disk activity and/ or onitoring it with specialized tools might also offer some clues.

       

      Mylenium

      xxCounterpoinTxx
      xxCounterpoinTxx작성자
      Inspiring
      May 7, 2022

      Thanks for your reply.

       

      "AMD's debugging tools?" Is there some specific tool I should be looking for? Nothing specific comes up searching for AMD debugging tools. What "specialised tools" would you recommend for me to monitor my "hardware acceleration buffers"?

      I have 4 work SSDs installed in this machine and my PS scratch disk has two of them selected. 

       

      It's now happened again twice today. 3 images open and it has happened to the first two. I'm just clicking around editing things and after 45 minutes of work the image freezes. I need to move on to another tab while I save the frozen one. I can't be the only person on the planet with this problem.

      It seems like it has become worse and it happens on every image now.

       

      It is becoming a major irrirtation 😞

       

       

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