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Photoshop freezes when zooming and dragging canvas - iMac 2013 MAJOR ISSUE!

Explorer ,
Jul 09, 2020 Jul 09, 2020

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I have an issue where my canvas freezes when I zoom in or drag the canvas, and it remains stuck on the screen. I can move the canvas normally but I cant move anything or interact. No layers, no tools or buttons do anything.

Mac user, late 2013 model. Im updated to the latest versions and such. 

 

Ive posted already here about it on a similar thread with the same issue but im fed up now. Had the problem for a while. The other day I was trying to cut out an image (very small file) and every minute or so it freezes so I have to reopen the file. So file size doesnt effect it. Zooming, moving and dragging the screen around seems to make it happen and on a frequent basis.

 

Ive already been advised to turn off the graphics card which isn't a cure as it still happens after this and this should never be a cure as its horrible to work in with it deactivated. I have also been advised to turn Legacy Compositing on or off which was turned off so I tried turning it on and closed and reopended PS. I then get a ghost version of whatever I move left in its place. So if I move a box for example there is a duplicate box still in the origional place but I cant delete it or move as if it where a ghost image of the origional. So this is not the answer.

 

I have friends with the same issue and also read other posts and complaints about it so its wide spread. Whats going on?

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Explorer ,
Jul 22, 2020 Jul 22, 2020

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Same issue and like you said turning off GPU acceleration is not an option.

 

I also noticed if I have multiple tabs / pictures open and it freezes in one, it will still continue to work in the other ones.

 

Mac Pro late 2013 here too.

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New Here ,
Nov 03, 2020 Nov 03, 2020

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I have the same issue running the latest PS on a Windows 10 Pro machine and have to come to realize there is no online helpdesk anymore 😞

If I have to go thru this to be able to replace the sky I prefer downgrading to the previous version !

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New Here ,
Jan 20, 2021 Jan 20, 2021

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LATEST

Ten sam problem. Dostaję szału. Czy ktoś sobie z tym poradził?

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Community Expert ,
Jul 22, 2020 Jul 22, 2020

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Which exact version of Photoshop and OS?

How much RAM and spare disk capacity do you have?

Have you tried resetting the Photoshop  preferences?

 

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Explorer ,
Jul 22, 2020 Jul 22, 2020

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for me OS version is 10.15.6

Photoshop 21.2.1 (just updated today)

32 GB of RAM

2 x AMD FirePro D300 2GB

 

I did not try to reset the preferences, I will see if that does somesting.

 

The problem is that is happens quite at random and is not that easy to reproduce.

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Community Beginner ,
Jul 22, 2020 Jul 22, 2020

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I was having this problem extremely frequently, every 5 minutes or so. I turned off rulers (CMD+R) and it happens less frequently. Once a day if that. Let me know if you have a fix, tried everything else. Resetting preferences, changing GPU settings, etc. Everything is up-to-date, Photoshop, Apple OS, etc.

 

iMac (Retina 5K, 27-inch, 2017)

4.2 GHz Quad-Core Intel Core i7

16 GB 2400 MHz DDR4

Radeon Pro 575 4 GB

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New Here ,
Aug 12, 2020 Aug 12, 2020

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I have the same issue. MBP 16". Tried all the reccomendations but it still comes and goes randomly. Canvas freezes then I have to restart photoshop.

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New Here ,
Aug 12, 2020 Aug 12, 2020

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Same here, tryed all suggestin and problem persists.  And no, Adobe, turning off GPU isn't the sollution :/. 

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Explorer ,
Aug 17, 2020 Aug 17, 2020

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Same problem here random freeze almost 75% of the time when Zoomed to 100% scrubbing around with handtool freezes window until closed and reopened. 

Image.png

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Explorer ,
Aug 18, 2020 Aug 18, 2020

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Just to update this has not been resolved. I have tried everything that has been suggested both on here, on a seperate post and I have also been messaged by an adobe rep to advise and I have tried everything they have suggested but still no fix. 

 

There are other posts with this issue and since creating this I have been PM'd by people asking if Ive had it sorted as they are in the same boat. Theres a clear issue here with the software that we are all suffering with. It makes the photoshop unbearable to work in.

 

Adobe where you at? 

 

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Adobe Employee ,
Aug 18, 2020 Aug 18, 2020

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Hi David,

We're sorry that the issue persists. We have rolled out an update for Photoshop (21.2.2). Please update Photoshop to the latest version and check if that helps. Also, have you tried disabling rulers to check if that makes a difference?

 

Regards,

Nikunj

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Community Beginner ,
Sep 23, 2020 Sep 23, 2020

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I got the same problem the update did not fix this, at all. The exact same thing happens with me, drawing with my tablet, and I use space bar - canvas freeze even tho PS seems to still work, I can choose tools but can't do anything. 

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Explorer ,
Sep 01, 2020 Sep 01, 2020

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Joss I appreciate the assist pal. Unfortunately those are general ways to improve performance. This isnt a performance issue. This happens on any job at any size when performance isnt even close to being a problem and also continues to allow you to edit other files that are open in photoshop at the same time but freezes the one you are using.

I have done everything including a full reset. These wont fix it. The issue is a problem with software. 

 

Thanks though. 

 

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New Here ,
Aug 27, 2020 Aug 27, 2020

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It's the rulers. Turn those off and the freezing will stop, but you'll now enjoy Adobe's latest feature; glitchy greying-out when selecting with the pen. You can use the Lasso with rulers on and it wont freeze... but what is this... 1998?

 

Dear Adobe, COME ON!

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Explorer ,
Sep 01, 2020 Sep 01, 2020

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Its not the rulers for me it makes no difference if they are active or not. Id maybe take 1998 right now, might get my work finished in one sitting!  Yeah Adobe pull your finger out!

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Explorer ,
Sep 23, 2020 Sep 23, 2020

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Turning off the rulers provides no reduction of random window freeze when zoomed to 100% on my machine.

Thanks for the suggestion though,  lucky it works for you.

 

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Community Beginner ,
Sep 01, 2020 Sep 01, 2020

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Yes, there's no relationship to the Rules or performance settings. It's already time for Adobe to fix it. 

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Explorer ,
Sep 01, 2020 Sep 01, 2020

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This is really important to take notice of that I started this post in July having suffered for a while with this issue and reading other posts with the exact same problem. I have tried everything that has been recomended.

Well I have today took delivery of a BRAND NEW 2020 imac 27 inch high spec. Fully updated all the software and since then I have been working in photoshop (nothing but photoshop) for less than an hour and guess what happend, guess!

YES, Its crashed again. 

 

WHAT is Adobe actually doing about this!?

Even if they just added that they are working on a fix would be great. I know they have read this post as I have spoke to an adobe rep directly on my PM's about it. After I did all the things they said were the problem one after the other they stopped replying. Nothing, not even a 'we will investigate this further'.

 

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Community Beginner ,
Sep 03, 2020 Sep 03, 2020

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I'm still testing this solution but so far no crashing: turning off animated zoom (Edit/Performance/Tools) seems to stop the bug. Of course that this isn't problem solving and Adobe still needs to take a serious look at it. And i'm still need a few hours trying this to make sure...
image.png

 

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Community Beginner ,
Sep 04, 2020 Sep 04, 2020

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oookay, after some hours the bug happened, so this doesn solve the problem =/

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Explorer ,
Sep 23, 2020 Sep 23, 2020

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Hi friendz

I'm facing same issue when, i have an issue my canvas freezes when I zoom in or drag the canvas, and it remains stuck on the screen. I can move the canvas normally but I cant move anything or interact. No layers, no tools or buttons do anything. Can someone guide me how to resolve this problem. I have to do important work on it, but my work is stopped due to this issue. Please guide me.

Thanks!

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Explorer ,
Sep 23, 2020 Sep 23, 2020

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The only thing I am able to do is save the file and reopen. I can then
continue on until the next freeze.
Perhaps a prior version of Photoshop would work better. Good Luck

*JONATHAN URBAN*

Photographer

*L*ACM*A*

T: 323 932 5807

E: jurban@lacma.org

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New Here ,
Sep 29, 2020 Sep 29, 2020

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Hello people!

I have many problems with Photoshop with versions from 21 and above. I installed Photoshop 21.2.4, and I have issues with PS with Wacom Intuos 2019. Photoshop has freezes after 5 minutes if I use Wacom and shortcuts such as spacebar or zoom.

I have solved the problem (for myself): I installed PS version 20.0.10, and I don't have any issues with PS except with Wacom Intuos 2019.


Good luck!
Best Regards,
Zoran

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Community Beginner ,
Oct 22, 2020 Oct 22, 2020

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Having the same issue. 😞

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