Photoshop freezing at 99% when saving file.

New Here ,
Dec 08, 2019 Dec 08, 2019

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Hi. At about a week long I cant save files with smart objects and smart effects. Saving always freezing at 99% and force quit is needed. After Im not able to start PS and I need to restart mac. All the changes I made are lost of course. Is it a bug or is there any solution? Thx

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Adobe Community Professional , Apr 08, 2021 Apr 08, 2021
Hi @Mallory5FE2 , Sorry to hear about your damaged file. Please follow the information at https://community.adobe.com/t5/photoshop/photoshop-freezing-at-99-when-saving-file/m-p/11651448#M491185  This should resolve the problem. If you are saving to local disk then the small files have used up all your memory and your virtual memory is not sufficient to manage the files. Follow the instructions for the settings suggested and remove files you are finished with or not working with to an external dr...

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Community Beginner ,
Apr 16, 2021 Apr 16, 2021

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I have also been experiencing the 99% frozen issue on a Windows 10 PC.
The solution for me was to tick the "Disable Compression of PSD and PSB files" checkbox under Photoshop Preferences/File Handling.  Also, disabling the OS from compressing files led to further speeding up.  See table below for results on a large PSB file when opening and saving it with and without NTFS and Photoshop file compression.  Note that the processor is a fairly hairy i9 9900K so the processing load to provide the compression, especially the Photoshop compression, must be very high.
So, provided you can put up with the extra disk space requirements, disabling one or both varieties of file compression may solve the problem for you as it did for me.

PhotoShop CompressionNTFS CompressionFile Size (Bytes)Time To Open (s)Time To Save (s)
NN5,147,262,9765.116.20
NY2,518,827,00824.445.23
YN2,523,701,24823.73108.30
YY2,518,827,00824.67133.41

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Adobe Employee ,
May 18, 2021 May 18, 2021

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Hi all,

 

We're sorry for the stuck issue. Could you please update Photoshop to the 22.4 version via the Creative Cloud Desktop app and check if that helps to resolve the save stuck issue. To know how to update, check out the following link: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

 

Let us know if that helps.

Thanks,

Mohit

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New Here ,
Jun 12, 2021 Jun 12, 2021

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I have had this issue for the last year or two, whether it would be on my Mac at home or my Mac at work (which has the maximum upgrades all around and OS is up to date, so there's really no excuse there, Adobe) and no external drives are primarily used. I noticed that you are still able to save the working art files as a new file... which I'll do so I don't lose any of my sanity and efforts. After that "new" file is saved, I'll just restart my Macs. It's a pain, but the only thing that works for me until this is resolved. 

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Adobe Community Professional ,
Jun 12, 2021 Jun 12, 2021

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Hi @kristins5235857 ,

I'm sorry for your issue. The issue you are having is a memory issue. That is why when you restart your computer it works. What is happening the workload you have on your computer is too much for the memory to carry, hence, Photoshop is using your hard drive (virtual memory). When that runs out it find it difficult to save, or creates a crash. follow my suggestion at  https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html . That should resolve the problem.

 

Best wishes

JG

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New Here ,
Jun 17, 2021 Jun 17, 2021

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What I do is save again. It will say you cannot because it is already saving. Close out of that and just wait a bit. If it is a large file it is expected and can be frustrating. This is one solution I use and no need to restart your computer and loose or break files. Just sometimes a second trigger helps it along.

 

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New Here ,
Jun 17, 2021 Jun 17, 2021

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Lose. Lol

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Adobe Employee ,
Jun 24, 2021 Jun 24, 2021

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Hi all,

 

We're sorry for the save stuck issue. Could you please update Photoshop to the 22.4.2 version via the Adobe Creative Cloud Desktop app and check if that helps to resolve the problem?

 

For more info related to updating Creative Cloud apps, see this: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

 

Thanks,

Mohit

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Explorer ,
Nov 20, 2021 Nov 20, 2021

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The progress bar has been a hilarious software feature for decades, it hits 99% in one second, then sticks there for minutes.

 

One workaround I have found is to execute an edit from a menu (using mouse not keyboard) after it's been stuck at 99%. For example Edit>copy. That will usually make the saving progress bar go away.

 

FYI/FWIW: I have 64GB RAM, 3.5 GHz Xeon

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Community Beginner ,
Nov 20, 2021 Nov 20, 2021

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Interesting. I managed to get rid of the issue by disabling compression of
PSD files in Photoshop Preferences and disabling Windows file compression.
Both sped up saving on their own but saving files really flies now. File
sizes mushroomed but nothing sticks at 99% saved any more.

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New Here ,
Dec 19, 2021 Dec 19, 2021

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Same to me, almost 2 years after the problem was tagged, still no solution from Adobe.

  • Using PS 22 v 23.1.0
  • Intel Core i7-8750H CPU @ 2.20GHz
  • 32 GB RAM
  • 1 To SSD
  • Windows 10 (and now Windows 11) 64b
  • Canon 6D RAW files.

 

Saving PSD in uncompressed mode is a bit faster, but still very slow when there are more than 3 layers.

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Participant ,
Dec 20, 2021 Dec 20, 2021

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I don't know if anyone has mentioned this, but I made the problem stop by quitting out of other programs while using Photoshop. 
Any browser (Safari, Chrome), any messaging service (Telegram), any musuc streaming. All switched off.  They all use processing power, especially if you have anything running that is trying to show you adverts with video. 
Sometimes I'll also quit Lightroom, and even Mail. 
I'm able to work on files with many layers. Saving sometimes takes a while, but photoshop doesn't crash. 

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Contributor ,
Dec 20, 2021 Dec 20, 2021

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Do you have only one SSD?

I have a dedicated SSD for scratch, one for programs, one for system, one for data plus one large HDD for storage. That works well. External RAID for backups is recommended.
Since a 6D doesn't have very high resolution, this should do the job on your system! SSDs are cheap, so give it a try. Just be careful not to overuse your SATA port, since they usually come in pairs, use only one of the 2 for the drives that need to be FAST.
I just checked you CPU specs and since you're apparently using a Laptop, my advice is useless. These are pretty much bound to be slow...  except by using several external SSDs on fast, independent ports, I'm afraid that's the problem. 

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