Participant

Pregunta

Photoshop Freezing When Resizing

Forum|Forum|7 years ago
November 2, 2018
3 respuestas
6900 visualizaciones

A very strange problem. I can resize an image once, work on it, then try to resize a second time. Each second time the Image Size window freezes with the phrase "Building Preview". The only way of killing this is to go to the Task Manager and kill the Photoshop process.

Samples:

https://drive.google.com/file/d/1KcAu1p0UeEolCVLRWRVmLKS6qspk6Cyj/view?usp=sharing

https://drive.google.com/file/d/1atPNM2RGG1oVPBY6egEmocHRS2JKUmeR/view?usp=sharing

Anybody else have a similar problem? How did you solve it?

F

frank_funk

Participant

Also have the Problem on a mac Studio M1max with 64GB ram. When typing the new size it freezes by the first digit saying "Building Preview". Only way is to kick photoshop to Nirvana and hope that there is a recovery file...

unbelievable that Adobe is not able to solve this problem after 7 years... 🤣

I am already moving to Affinity, also some thing are not as good solved there as in PS...

annacm84

Participating Frequently

Even still in 2025! Remember when that community expert up above blamed the problem on the user. Which I've seen him do before, even this year.

R

reedc43124911

Participant

Having the same problem and unable to find the answer-solution.

S

saltwatercolours

Inspiring

Same here. I tried the NVidia trick but still crashes all the time. It's not every time but it's definitely unreliable.

JJMack

Community Expert

Your links are private. What OS are you using, What PS version. What are you doing that is building a preview? Are you using Image size or transforming a layer if layer what kind?

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The more information you supply about your situation, the better equipped other community members will be to answer. Consider including the following in your question:
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The full text of any error message(s)
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JJMack

W

warbar

Participant

Has anyone found a solution to this issue? I've tried the NVidia trick and it hasn't helped. I'm running a Dell XPS 15 7590 with 16 GB RAM. I'm working a project where I've got to resize thousands of images. All other aspects of PS are working fine. But this shutting down upon resizing an image is a big issue. Dead in the water. Thanks for any additional ways to resolve this.

W

warbar

Participant

I just began having this issue this week with Photoshop 2020. I was simply trying to downsize a .jpg image from from 16 inches wide down to 8 inches wide. Typed in the size change and as soon as I hit [Okay] Photoshop freezes and the only option is CTRL-ALT-DELETE out to Task Manager and shut down Photoshop with [End Task]. Not being able to resize an image essentially makes Photoshop useless. Not sure what to do. Despite what some are reporting here, I never had this problem with PhotoShop 2019. I do notice that in the Task Manager Photoshop drop-down there are multiple instances of "Adobe CEP HTML Engine" and "Adobe Spaces Helper.exe". Not sure what they do.

I have a Dell XPS 15. I tried updating my graphics driver via the Intel site. No dice. Turns out I had to update via the Dell site. The unit is less than a month old, but still had an out of date graphics driver....

Anyway, after I did that, I've had this crashing issue once - the same day I updated. Since then, it's been smooth sailing. Hope this helps.

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