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Photoshop freezing while using tools

New Here ,
Mar 08, 2022 Mar 08, 2022

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Hi, I'm learning photoshop and was doing something today and suddenly the left hand tool bar with all the lasso, magic wand etc suddenly condensed to only a few things and I can't click anything on any of the drop down tabs ie file, view, image etc. Also can't click search or even the cross to exit. Any help much appreciated. 

 

{Moderator note: Edited the thread title}

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correct answers 1 Correct answer

New Here , Mar 08, 2022 Mar 08, 2022

Thank you for your reply. I've resolved the issue by forcing a stop (control, although, delete) I had to do this as even the cross to close it wasn't working. I then restarted and it all went back to normal layout. Luckily the piece I was working on was still there. I think it happened when I was adding a layer mask after I clicked select and mask in the top panel. 

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Adobe Employee ,
Mar 08, 2022 Mar 08, 2022

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Hi there,

 

We're sorry about the freezing issue seen in Photoshop. We're here to help.

What are your Photoshop version and system specifications? Does it seem to freeze at random or after a particular action?

Did you try any troubleshooting steps? Is it the Tools panel that get's freezed or the entire screen. 

Go to Photoshop's Preferences > Performance and uncheck Use Graphics Processor and restart Photoshop.

 

Let us know if this helps.

 

Regards,

Ranjisha

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New Here ,
Mar 08, 2022 Mar 08, 2022

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Thank you for your reply. I've resolved the issue by forcing a stop (control, although, delete) I had to do this as even the cross to close it wasn't working. I then restarted and it all went back to normal layout. Luckily the piece I was working on was still there. I think it happened when I was adding a layer mask after I clicked select and mask in the top panel. 

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Adobe Employee ,
Mar 09, 2022 Mar 09, 2022

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Glad to know that it's working fine now. Feel free to reach out whenever needed. Thanks.

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Explorer ,
Jul 07, 2022 Jul 07, 2022

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YES HAd THIS PROBLEM HAD TO RESTART PHOTOSHOP...  why does all adobe app have quirks and hang upss crashes out of the blue.. the excuse is oh not enough ram..blah blah blah... nope. I have 200 gigs of ram.. not even doing anythhing complicated!   I wish there was a real replacement for all of adobe apps.. cant wait to stop paying for this crap!

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Community Beginner ,
Jul 13, 2022 Jul 13, 2022

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When i uncheck Use Graphics Processor, i can't zoom in and out by ctrl + space + drag. Can anything help? 

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