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M
MickB87
Participant
January 18, 2024
질문

Photoshop génération par IA problème connexion internet...

  • January 18, 2024
  • 4 답변들
  • 1374 조회

Bonjour, désoler de revenir si vite mais j'ai encore un souci et j'ai beau regarder les discutions et forum pas moyen d'arranger mon soucis... 

 

J'ai la derniere version de photoshop, quand je selectionne une partie de mon image, puis que je selectionne "remplissage generatif" et que j'entre mon prompt (peut importe le prompt ou la partie de l'image que je selectionne) j'ai systematiquement un message m'indiquant "Vérifiez votre connection internet et réessayer"... Alors que je n'ai aucun soucis avec ma connection internet...

 

Quelqu'un aurait une idée sur ce que je dois faire pour régler ce soucis ?

    이 주제는 답변이 닫혔습니다.

    4 답변

    R
    Rena-rt
    Participant
    August 30, 2024

    J'ai le même problème et n'ai pas encore trouvé de solution non plus, help ! 

    R
    Rena-rt
    Participant
    August 30, 2024

    https://www.youtube.com/watch?v=xdDQNUI96pg ok... c'est bien plus clair comme ça.

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    January 19, 2024

    This is a noted issue with Windows Defender. Go to the settings and make sure Photoshop 2024 is listed and allowed.

      R
      Rena-rt
      Participant
      August 30, 2024

      Even allowed, it wont works for me :'(

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      January 19, 2024

      confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

       

      do you see both logos after clicking "link"?

       

      if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

       

      if those fail, make sure you also tried the steps at, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

       

      if that fails, try https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.html

       

      if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

      M
      MickB87작성자
      Participant
      January 19, 2024

      Thank you for your reply. On the first link, I can clearly see the two logos when I click on "CS5 and CS5.5" but when I click on "Creative Cloud and CS6" the page tells me "Your Internet access is blocked. It is possible that a firewall or antivirus software blocked the connection." And when I deactivate my public Windows firewall, there are no problems. The problem really comes from the firewall. I will try to follow the other links you sent me but they seem much more complicated to understand.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      January 19, 2024

      @MickB87 

       

      google your firewall brand/model and how to white list end points.

        M
        MickB87작성자
        Participant
        January 18, 2024

        Quand je desactive mon parefeu ca fonctionne mais je ne peux pas laisser mon parefeu hors ligne h24, j'ait mit photoshop.exe dans les autorisation du parefeu mais ca n'as rien changer. A votre avis il faudrait que j'autorise quoi dans mon parefeu pour que la generation par ia fonctionne ?

        Peru Bob
        Community Expert
        Peru BobCommunity Expert
        Community Expert
        January 19, 2024

        Can you check the firewall log and see what it is blocking?

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