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donath79
donath79
Inspiring
April 11, 2024
Answered

Photoshop Generative Fill greyed out

  • April 11, 2024
  • 2 replies
  • 9357 views

Hello, a couple of days ago I realized, that in Photoshop the "Generative Fill" menu option is greyed out, therefor disabled.

My PS is 25.6.0. I have PS installed on Windows 10 and MacOS Sonoma and neither of them work.

Does anyone experience the same issue? Does anyone know how to make it active again?

Thank you for any info.

    Correct answer donath79

    @donath79 

     

    Adobe Customer Care has assisted others with the same issue. Try the link to auto-open the Chat:
    https://helpx.adobe.com/contact.html?rghtup=autoOpen  
    Type "agent"

    If your browser blocks the Chat window, try the steps here:
    https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

    You can also send a post through X (formerly Twitter) to @AdobeCare.

    Do not reply to PMs, which are likely to be scammers.

    Jane


    Apparently a third copy of  photoshop wasn't properly deactivated. When I installed version 25.0 a activation/deactivation window appeared.

     

    Thank you all guys for helping me. I didn't know when I type "agent" into chat, I would connect to a person, that helped a lot 🙂

    2 replies

    S
    Sarah Northway
    Inspiring
    June 20, 2024

    My case was similar - my computer somehow became listed under devices but was no longer "activated":
    https://account.adobe.com/activated-devices

     

    I could still run Creative Cloud, install and update Photoshop, and run it. The only effect seemed to be that generative fill was greyed out. There was a button to reactivate my computer on the above link. Logging out and back in might have worked too.

    J
    Community Expert
    JessCampbellCommunity Expert
    Community Expert
    April 11, 2024

    Make sure you have a selection active on your canvas first. Use the Rectangular Marquee to draw a box somewhere. Your generation will fill the box you draw. You can draw the box to be the size of the whole canvas if that's what you want. 

      donath79
      donath79Author
      Inspiring
      April 11, 2024

      I've been using generative fill successfuly for about a year. The problem is, that it suddenly stopped working.

        davescm
        Community Expert
        davescmCommunity Expert
        Community Expert
        April 11, 2024

        If you're positive all of the technical details are correct, is it possible you may be out of generative credits to use the feature? 

         

        Here's a post with more information.

        https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-what-you-need-to-know-about-generative-credits/m-p/14185311

         


        @JessCampbell Running out of generative credits should not disable the feature, however it could run slower

        https://helpx.adobe.com/firefly/using/generative-credits-faq.html

         

        @donath79 What is the image mode and bit depth? Generative fill will be greyed out in Index mode or in RGB 32bits/channel

         

        Dave

         

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