Photoshop gives me a 7 day trial - I'm already subscribed! How do I get to my PAID copy of PS?

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Photoshop has never asked me to sign in when opening the software for the day...it did today.

Now its signed me up for a 7 day free trial! I'm already a paid user!

How can I get back to my "Original" paid subscription of PS?

Windows

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John Waller

Community Expert

Try https://helpx.adobe.com/au/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

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Prairie PainterAuthor

Participant

Thank you for the suggestions and link...I went through everything and nothing changed...even downloaded a Limited Access Repair Tool and got nothing...the tool gave me a Support link and it sent me to a 404 ERROR page...I also logged on and off a couple times but made no difference.

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jane-e

Community Expert

@Prairie Painter

Hi Bruce,

Try the four steps here in order:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

Often signing out, then signing back in with the Adobe ID and PW you purchased with is all you need.

Jane

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P

Prairie PainterAuthor

Participant

Thank you for the suggestions and link...I went through everything and nothing changed...even downloaded a Limited Access Repair Tool and got nothing...the tool gave me a Support link and it sent me to a 404 ERROR page...I also logged on and off a couple times but made no difference.

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jane-e

Community Expert

@Prairie Painter wrote:

Thank you for the suggestions and link...I went through everything and nothing changed...even downloaded a Limited Access Repair Tool and got nothing...the tool gave me a Support link and it sent me to a 404 ERROR page...I also logged on and off a couple times but made no difference.

Then contact Adobe Customer Care directly:
https://helpx.adobe.com/contact.html?rghtup=autoOpen

If your browser blocks auto-open for the Chat window, try these tips:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

You can also send tweet to @AdobeCare.

~ Jane

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