Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
14

Photoshop installation problem in Windows 10

Community Beginner ,
Mar 07, 2024 Mar 07, 2024

After installation of Photoshop in my windows 10 PC, the following error messages were found after run the software. Please help.

HauWah35920323wi1n_2-1709799487925.pngexpand image

HauWah35920323wi1n_3-1709799746880.pngexpand image

 

 

 

TOPICS
Windows
376
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 07, 2024 Mar 07, 2024

@Hau Wah are you installing Photoshop from the Creative Cloud desktop app

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 07, 2024 Mar 07, 2024

Yes, we downloaded the installation file of Photoshop 25.5.1 from the Adobe Creative Cloud. The software was successfully installed. The problem occurs when I run the software. 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 07, 2024 Mar 07, 2024

@Hau Wah can you type out exactly what the error message says

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 07, 2024 Mar 07, 2024

The meaning of the two figures in my post were the software cannot found the insertion point of software "CreateDispatcherQueueController" and "SetThreadDescription" in the active database.

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 07, 2024 Mar 07, 2024
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 07, 2024 Mar 07, 2024

Is the Adobe cleaner tool have some hints to fix the problem?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 07, 2024 Mar 07, 2024
LATEST

"Is the Adobe cleaner tool have some hints to fix the problem?" no, it's used mainly to fix corrupt installations, you will need to follow the instructions provided in the link

2024-03-07 10_18_29-Use the Creative Cloud Cleaner tool to solve installation problems — Mozilla Fir.pngexpand image

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines