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Inspiring
June 24, 2022
Answered

Photoshop instantly reboots computer when choosing the selection tool

  • June 24, 2022
  • 5 replies
  • 1529 views

I'm running 23.4.1 with latest Nvidia drivers.  Instant reboot as soon as I click on the selection tool.  I've found several threads from years ago that say this problem is fixed.

 

Alas.  It is not.

 

Anyone found a solution?

 

Thanks

This topic has been closed for replies.
Correct answer rgames10030622

Well,  I posted a reply that reverting to 22.5.8 fixed the problem.  I tried a few of the 23.x.x versions but they all rebooted like 23.4.1.

 

But that reply got deleted.  So.. here's attempt #2 in case someone else has this problem.

5 replies

rgames10030622AuthorCorrect answer
Inspiring
June 25, 2022

Well,  I posted a reply that reverting to 22.5.8 fixed the problem.  I tried a few of the 23.x.x versions but they all rebooted like 23.4.1.

 

But that reply got deleted.  So.. here's attempt #2 in case someone else has this problem.

Inspiring
August 5, 2023

How do I revert to an older version of Photoshop? I have a new Windows and Creative Cloud/Photoshop install. Is there a place I can download an older version? This rebooting garbage is not acceptable.

c.pfaffenbichler
Community Expert
Community Expert
August 6, 2023

Thanks for the link!

 

Well, let's do it "Logically." Using Adobe Photoshop is the only program wherein this behavior occurs.

  • A clean new Windows 10 install with all updates.
  • A clean new Creative Cloud and Photoshop install with current updates.
  • All available scans of disk hardware, graphics hardware, and memory return no errors.
  • A 1200-watt power supply.
  • Current Studio Drivers from NVidia.
  • Photoshop accepts the NVidia 3060 card as compatible.
  • Running software that highly stresses the machine causes no reboots.

 

Even after a new Windows install and updates followed immediately by a new Creative Cloud and Photoshop update, using Photoshop causes the machine to reboot.

 

Outside of approved Windows Update requests and clicking Windows>Power>Restart, nothing I have found will reboot my machine except Photoshop.

 

Walks like a duck,...


quote

Well, let's do it "Logically." Using Adobe Photoshop is the only program wherein this behavior occurs.

Correlation is not equal to causation. 

If Photoshop were the only application you use that makes the demands on the GPU that reveal a flaw in the GPU driver* and, just an additional precaution, turning on »Deactivate Native Canvas« (Photoshop > Preferences > Technology Previews)) it would still not be Photoshop that causes the problem but the driver. 

 

*: Which seems like a possible scenario that may not be the actual case for you, to check please restart Photoshop after turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings. 

Participant
June 24, 2022

Hi can you please try something and let me know if it addressess your issue? Please add the gestalt "ForceObjectSelectionCPU 1" using the instructions you find here https://helpx.adobe.com/photoshop/kb/enable-optional-extensions-photoshop-cc.html#deprecated-macos-save-api

Relaunch Photoshop and let me know if you're still seeing this issue.

Thank you!
Hannah Nicollet

davescm
Community Expert
Community Expert
June 24, 2022

Under a modern operating system, an application cannot cause a full system crash. The operating system prevents that. However, a driver called by an application (such as the GPU driver) can crash the system.

Re-install your GPU driver and choose Advanced - Clean Install in NVidia's install options. Also use a Studio driver version if one is available for your GPU.

 

If you still get a crash after doing the above, and resetting PS preferences, go to Photoshop's Help- System Info menu and click on Copy. Then paste the info here.

 

Dave

Inspiring
June 25, 2022

I tried different versions of 23.x.x and they still rebooted.  I uninstalled/reinstalled Photoshop and NVidia drivers.  Clean installs, etc.  And, of course, I spent some time deleting and resetting my preferences because that's so useful.

 

I tried 22.5.8 and it works fine.  Just like every other app on my computer.  Soo... I'm gonna say the problem is with Photoshop 23.x.x.

 

Here are my system specs:

 

Adobe Photoshop Version: 22.5.8 20220609.r.998 0740d07 x64
Number of Launches: 95
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19041.1741
System architecture: Intel CPU Family:6, Model:5, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 14
Logical processor count: 28
Processor speed: 3312 MHz
Built-in memory: 130743 MB
Free memory: 83872 MB
Memory available to Photoshop: 103570 MB
Memory used by Photoshop: 70 %
SAM SDK Version: 2.0.0-main.779.1
ACP.local Status:
- SDK Version: 1.48.0
- Core Sync Status: Reachable and compatible
- Core Sync Running: 5.12.0.35
- Min Core Sync Required: 4.3.28.24
Live Edit Client SDK Version: 3.82.01
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Wintab Digitizer Services
Spec Version 1.4
Impl Version 1.39
Num Devices 0
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 0
isGPUCapable: 1
GPUName: NVIDIA GeForce RTX 2080 SUPER
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 8,399 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 0
Windows remote desktop: 0
Display: 1
Display Bounds: top=0, left=0, bottom=2160, right=3840
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2021\sniffer.exe" -baseTimeMS=190959 -comment=Photoshop Version: Adobe Photoshop 22.5.8 20220609.r.998 0740d07 x64

[1214 ms]
Start sniffer 2022-06-25 10:18:18
# Photoshop Version: Adobe Photoshop 22.5.8 20220609.r.998 0740d07 x64
C:\Program Files\Adobe\Adobe Photoshop 2021\sniffer.exe -baseTimeMS=190959 -comment=Photoshop Version: Adobe Photoshop 22.5.8 20220609.r.998 0740d07 x64

{638 ms}
Start platform native
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: ((0 0) -> (2,560 1,440), w=2,560, h=1,440)
Dimensions: (2,560 1,440)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 2080 SUPER index=0 preferred=1)

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 2080 SUPER
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 8,399 MB
VRAM: 8,399 MB
Dedicated System RAM: 0 MB
Shared System RAM: 68,546 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_c43eff7079c4c90c\nvldumdx.dll
Driver date: 2022-06-06 000000.000000-000
Driver age: 0 months
Driver version: 31.0.15.1640
Supports UMA: UNSUPPORTED
D3D-ID: 7809
End platform native
{767 ms}

{767 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: ((0 0) -> (2,560 1,440), w=2,560, h=1,440)
Dimensions: (2,560 1,440)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 2080 SUPER/PCIe/SSE2 index=0 preferred=1)

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 2080 SUPER/PCIe/SSE2
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 8,399 MB
VRAM: 8,399 MB
Dedicated System RAM: 0 MB
Shared System RAM: 68,546 MB
API version: 2.1 (2.1.2 NVIDIA 516.40)
Device version: 2.1 (2.1.2 NVIDIA 516.40)
Vendor name: NVIDIA
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_c43eff7079c4c90c\nvldumdx.dll
Driver date: 2022-06-06 000000.000000-000
Driver age: 0 months
Driver version: 31.0.15.1640
GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)
End platform OpenGL
{828 ms}

{828 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 2080 SUPER
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 8,589 MB
VRAM: 8,589 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 408 GB / s
Compute score: 4,657.58
Device name string: NVIDIA GeForce RTX 2080 SUPER
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation
End platform OpenCL
{1146 ms}

Exit code kExitNormal
End sniffer 2022-06-25 10:18:19
[kStatusNormal, kExitNormal]

[1214 ms]
Finish RunAllAPIs

[2575 ms]
Start GetSnifferResult

[2575 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 90970752480294320265
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core Threads (comp_core_threads): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2021\
Temporary file path: C:\Users\rgames\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
M:\, 238.5G, 111.1G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2022/03/21-20:52:20 116.7a9feff 116.7a9feff
AdbePM.dll PatchMatch 2021/06/11:21:35:30 1.630273 1.630273
AdobeLinguistic.dll Adobe Linguisitc Library 14.3.0.8d27706
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2022/03/21-20:52:20 116.bbc1b2c 116.bbc1b2c
AdobePDFSettings.dll Adobe PDFSettings 1.07
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 116.b28fad0 116.b28fad0
AdobeXMP.dll Adobe XMP Core 2022/02/25-21:57:21 116.39abaf7 116.39abaf7
AdobeXMPFiles.dll Adobe XMP Files 2022/02/25-21:57:21 116.39abaf7 116.39abaf7
AdobeXMPScript.dll Adobe XMP Script 2022/02/25-21:57:21 116.39abaf7 116.39abaf7
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2022/03/21-20:52:20 116.7a9feff 116.7a9feff
AID.dll AID DLL 1.0.0.21
AIDE.dll AIDE 2022/03/22-07:34:41 116.f41b80b 116.f41b80b
ARE.dll ARE 2022/03/21-20:52:20 116.7a9feff 116.7a9feff
AXE8SharedExpat.dll AXE8SharedExpat 2021/11/22-20:39:25 116.f5e70de 116.f5e70de
AXEDOMCore.dll AXEDOMCore 2021/11/22-20:39:25 116.f5e70de 116.f5e70de
Bib.dll BIB 2022/03/21-20:52:20 116.7a9feff 116.7a9feff
BIBUtils.dll BIBUtils 2022/03/21-20:52:20 116.7a9feff 116.7a9feff
boost_date_time.dll photoshopdva 14.0.0
boost_filesystem.dll photoshopdva 14.0.0
boost_program_options.dll photoshopdva 14.0.0
boost_regex.dll photoshopdva 14.0.0
boost_system.dll photoshopdva 14.0.0
boost_threads.dll photoshopdva 14.0.0
CoolType.dll CoolType 2022/03/21-20:52:20 116.7a9feff 116.7a9feff
CRClient.dll Adobe Crash Reporter Client DLL 4.7.0.0
DirectML.dll DirectML Redistributable Library 1.4.0+201111-2330.1.fe.bdb07c7
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 14.0.0
dvaappsupport.dll photoshopdva 14.0.0
dvaaudiodevice.dll photoshopdva 14.0.0
dvacore.dll photoshopdva 14.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 14.0.0
dvamediatypes.dll photoshopdva 14.0.0
dvametadata.dll photoshopdva 14.0.0
dvametadataapi.dll photoshopdva 14.0.0
dvametadataui.dll photoshopdva 14.0.0
dvanet.dll photoshopdva 14.0.0
dvaplayer.dll photoshopdva 14.0.0
dvascripting.dll photoshopdva 14.0.0
dvatransport.dll photoshopdva 14.0.0
dvaui.dll photoshopdva 14.0.0
dvaunittesting.dll photoshopdva 14.0.0
dvavulcansupport.dll photoshopdva 14.0.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-5.2.0-7-75a0f37
dynamiclink.dll photoshopdva 14.0.0
ExtendScript.dll ExtendScript 2019/07/29-10:07:31 82.2 82.2
icucnv67.dll International Components for Unicode Build 12.1.d22a981
icudt67.dll International Components for Unicode Build 12.1.d22a981
icuuc67.dll International Components for Unicode Build 12.1.d22a981
igestep30.dll IGES Reader 9.3.0.113
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2020.0.1 (r0x35c5ec66)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
JP2KLib.dll JP2KLib 2021/11/30-21:07:51 116.9b96548 116.9b96548
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 14.0.0
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll photoshopdva 14.0.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.6.20201209.5.718ca7f
mkl_avx2.dll Intel® Math Kernel Library 2020.0
mkl_avx512.dll Intel® Math Kernel Library 2020.0
mkl_core.dll Intel® Math Kernel Library 2020.0
mkl_def.dll Intel® Math Kernel Library 2020.0
mkl_mc3.dll Intel® Math Kernel Library 2020.0
mkl_sequential.dll Intel® Math Kernel Library 2020.0
mkl_vml_avx2.dll Intel® Math Kernel Library 2020.0
mkl_vml_avx512.dll Intel® Math Kernel Library 2020.0
mkl_vml_def.dll Intel® Math Kernel Library 2020.0
mkl_vml_mc3.dll Intel® Math Kernel Library 2020.0
MPS.dll MPS 2022/03/23-21:12:23 116.8ac4df4 116.8ac4df4
onnxruntime.dll Microsoft® Windows® Operating System 1.6.20201209.5.718ca7f
opencv_world452.dll OpenCV library 4.5.2
Plugin.dll Adobe Photoshop 2021 22.5
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 10.1.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 10.1.0.15
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2021 22.5
PSViews.dll Adobe Photoshop 2021 22.5
ScCore.dll ScCore 2019/07/29-10:07:31 82.2 82.2
SVGRE.dll SVGRE 116.0da7caa 116.0da7caa
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
tbb.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
TfKernel.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
utest.dll photoshopdva 14.0.0
VulcanControl.dll Vulcan Application Control Library 6.6.0.000
VulcanMessage5.dll Vulcan Message Library 6.6.0.000
WinRTSupport.dll Adobe Photoshop Windows RT Support 22.4.0.0
WRServices.dll WRServices Build 16.1.0.7af3873 16.1.0.7af3873
wu3d.dll U3D Writer 9.3.0.113
Unified Extensibility Platform uxp-5.2.0-7-75a0f37


Required plugins:

Accented Edges 22.5 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 22.5 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 22.5 - from the file “Filter Gallery.8bf”
Average 22.5 (20220609.r.998 0740d07) - from the file “Average.8bf”
Bas Relief 22.5 - from the file “Filter Gallery.8bf”
BMP 22.5 - from the file “Standard MultiPlugin.8bf”
Camera Raw 14.4.1 - from the file “Camera Raw.8bi”
Camera Raw Filter 14.4.1 - from the file “Camera Raw.8bi”
Chalk && Charcoal 22.5 - from the file “Filter Gallery.8bf”
Charcoal 22.5 - from the file “Filter Gallery.8bf”
Chrome 22.5 - from the file “Filter Gallery.8bf”
Cineon 22.5 (20220609.r.998 0740d07) - from the file “Cineon.8bi”
Clouds 22.5 (20220609.r.998 0740d07) - from the file “Clouds.8bf”
Color Halftone 22.5 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 22.5 - from the file “Filter Gallery.8bf”
Conté Crayon 22.5 - from the file “Filter Gallery.8bf”
Craquelure 22.5 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 22.5 (20220609.r.998 0740d07) - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 22.5 - from the file “Standard MultiPlugin.8bf”
Crosshatch 22.5 - from the file “Filter Gallery.8bf”
Crystallize 22.5 - from the file “Standard MultiPlugin.8bf”
Cutout 22.5 - from the file “Filter Gallery.8bf”
Dark Strokes 22.5 - from the file “Filter Gallery.8bf”
De-Interlace 22.5 - from the file “Standard MultiPlugin.8bf”
Dicom 22.5 - from the file “Dicom.8bi”
Difference Clouds 22.5 (20220609.r.998 0740d07) - from the file “Clouds.8bf”
Diffuse Glow 22.5 - from the file “Filter Gallery.8bf”
Displace 22.5 - from the file “Standard MultiPlugin.8bf”
Dry Brush 22.5 - from the file “Filter Gallery.8bf”
Entropy 22.5 (20220609.r.998 0740d07) - from the file “statistics.8ba”
Export Color Lookup Tables 22.5 (20220609.r.998 0740d07) - from the file “Export3DLUT.8be”
Extrude 22.5 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 22.5 (20220609.r.998 0740d07) - from the file “FastCore.8bx”
Fibers 22.5 - from the file “Standard MultiPlugin.8bf”
Film Grain 22.5 - from the file “Filter Gallery.8bf”
Filter Gallery 22.5 - from the file “Filter Gallery.8bf”
Fresco 22.5 - from the file “Filter Gallery.8bf”
Glass 22.5 - from the file “Filter Gallery.8bf”
Glowing Edges 22.5 - from the file “Filter Gallery.8bf”
Grain 22.5 - from the file “Filter Gallery.8bf”
Graphic Pen 22.5 - from the file “Filter Gallery.8bf”
Halftone Pattern 22.5 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 22.5 (20220609.r.998 0740d07) - from the file “HalideBottlenecks.8bx”
HDRMergeUI 22.5 - from the file “HDRMergeUI.8bf”
HSB/HSL 22.5 - from the file “Standard MultiPlugin.8bf”
IFF Format 22.5 - from the file “Standard MultiPlugin.8bf”
IGES 22.5 (20220609.r.998 0740d07) - from the file “U3D.8bi”
Ink Outlines 22.5 - from the file “Filter Gallery.8bf”
JPEG 2000 22.5 - from the file “JPEG2000.8bi”
Kurtosis 22.5 (20220609.r.998 0740d07) - from the file “statistics.8ba”
Lens Blur 22.5 - from the file “Lens Blur.8bf”
Lens Correction 22.5 - from the file “Lens Correction.8bf”
Lens Flare 22.5 - from the file “Standard MultiPlugin.8bf”
Liquify 22.5 - from the file “Liquify.8bf”
Matlab Operation 22.5 (20220609.r.998 0740d07) - from the file “ChannelPort.8bf”
Maximum 22.5 (20220609.r.998 0740d07) - from the file “statistics.8ba”
Mean 22.5 (20220609.r.998 0740d07) - from the file “statistics.8ba”
Measurement Core 22.5 (20220609.r.998 0740d07) - from the file “MeasurementCore.8me”
Median 22.5 (20220609.r.998 0740d07) - from the file “statistics.8ba”
Mezzotint 22.5 - from the file “Standard MultiPlugin.8bf”
Minimum 22.5 (20220609.r.998 0740d07) - from the file “statistics.8ba”
MMXCore Routines 22.5 (20220609.r.998 0740d07) - from the file “MMXCore.8bx”
Mosaic Tiles 22.5 - from the file “Filter Gallery.8bf”
Multiprocessor Support 22.5 (20220609.r.998 0740d07) - from the file “MultiProcessor Support.8bx”
Neon Glow 22.5 - from the file “Filter Gallery.8bf”
Note Paper 22.5 - from the file “Filter Gallery.8bf”
NTSC Colors 22.5 (20220609.r.998 0740d07) - from the file “NTSC Colors.8bf”
Ocean Ripple 22.5 - from the file “Filter Gallery.8bf”
OpenEXR 22.5 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 22.5 - from the file “Filter Gallery.8bf”
Palette Knife 22.5 - from the file “Filter Gallery.8bf”
Patchwork 22.5 - from the file “Filter Gallery.8bf”
Paths to Illustrator 22.5 - from the file “Standard MultiPlugin.8bf”
PCX 22.5 (20220609.r.998 0740d07) - from the file “PCX.8bi”
Photocopy 22.5 - from the file “Filter Gallery.8bf”
Picture Package Filter 22.5 (20220609.r.998 0740d07) - from the file “ChannelPort.8bf”
Pinch 22.5 - from the file “Standard MultiPlugin.8bf”
Pixar 22.5 (20220609.r.998 0740d07) - from the file “Pixar.8bi”
Plaster 22.5 - from the file “Filter Gallery.8bf”
Plastic Wrap 22.5 - from the file “Filter Gallery.8bf”
Pointillize 22.5 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 22.5 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 22.5 (20220609.r.998 0740d07) - from the file “PBM.8bi”
Poster Edges 22.5 - from the file “Filter Gallery.8bf”
PRC 22.5 (20220609.r.998 0740d07) - from the file “U3D.8bi”
Radial Blur 22.5 - from the file “Standard MultiPlugin.8bf”
Radiance 22.5 (20220609.r.998 0740d07) - from the file “Radiance.8bi”
Range 22.5 (20220609.r.998 0740d07) - from the file “statistics.8ba”
Render Color Lookup Grid 22.5 (20220609.r.998 0740d07) - from the file “Export3DLUT.8be”
Reticulation 22.5 - from the file “Filter Gallery.8bf”
Ripple 22.5 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 22.5 - from the file “Filter Gallery.8bf”
Save for Web 22.5 - from the file “Save for Web.8be”
ScriptingSupport 22.5 - from the file “ScriptingSupport.8li”
Shake Reduction 22.5 - from the file “Shake Reduction.8bf”
Shear 22.5 - from the file “Standard MultiPlugin.8bf”
Skewness 22.5 (20220609.r.998 0740d07) - from the file “statistics.8ba”
Smart Blur 22.5 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 22.5 - from the file “Filter Gallery.8bf”
Solarize 22.5 (20220609.r.998 0740d07) - from the file “Solarize.8bf”
Spaces 22.5 - from the file “Spaces.8li”
Spatter 22.5 - from the file “Filter Gallery.8bf”
Spherize 22.5 - from the file “Standard MultiPlugin.8bf”
Sponge 22.5 - from the file “Filter Gallery.8bf”
Sprayed Strokes 22.5 - from the file “Filter Gallery.8bf”
Stained Glass 22.5 - from the file “Filter Gallery.8bf”
Stamp 22.5 - from the file “Filter Gallery.8bf”
Standard Deviation 22.5 (20220609.r.998 0740d07) - from the file “statistics.8ba”
Sumi-e 22.5 - from the file “Filter Gallery.8bf”
Summation 22.5 (20220609.r.998 0740d07) - from the file “statistics.8ba”
Targa 22.5 - from the file “Standard MultiPlugin.8bf”
Texturizer 22.5 - from the file “Filter Gallery.8bf”
Tiles 22.5 - from the file “Standard MultiPlugin.8bf”
Torn Edges 22.5 - from the file “Filter Gallery.8bf”
Twirl 22.5 - from the file “Standard MultiPlugin.8bf”
U3D 22.5 (20220609.r.998 0740d07) - from the file “U3D.8bi”
Underpainting 22.5 - from the file “Filter Gallery.8bf”
Vanishing Point 22.5 - from the file “VanishingPoint.8bf”
Variance 22.5 (20220609.r.998 0740d07) - from the file “statistics.8ba”
Water Paper 22.5 - from the file “Filter Gallery.8bf”
Watercolor 22.5 - from the file “Filter Gallery.8bf”
Wave 22.5 - from the file “Standard MultiPlugin.8bf”
WIA Support 22.5 (20220609.r.998 0740d07) - from the file “WIASupport.8li”
Wind 22.5 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 22.5 (20220609.r.998 0740d07) - from the file “WBMP.8bi”
ZigZag 22.5 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 4.4.0.58 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-4.4.0\"
CDO: 1.91.3
CmdN: 1.9.3
CDP: 1.117.2
Discover Panel (Loaded) 1.9.0.53 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.unifiedpanel\"

ccx-timeline (Prepared) 2.6.40.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.timeline\"

CCX Sharesheet UXP (Loaded) 19.8.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.sharesheet\"

CC Libraries Panel (Prepared) 3.19.218.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_218-2\"
CAPTURE: 2.0.26 STOCK: 2.0.40
CCX Commenting UXP Webview (Prepared) 20.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.comments-webview\"

Neural Filters (Prepared) 1.8.3.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.nfp.gallery\"

Photoshop Cloud Value Dialog (Prepared) 1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.cloudValueDialog\"

Photoshop UXP Export-As (Prepared) 5.5.5.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.exportAs\"

Photoshop In App Messaging (Loaded) 2.2.2.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.inAppMessaging\"

Photoshop Personalization (Loaded) 2.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.personalization\"

Plugins Panel (Prepared) 1.2.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.pluginspanel\"

IC popup message (Loaded) 1.0.0.0


Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_218-2\index.html”
New Document 3.5.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.5.0\fnft.html?v=3.5.0.4”
Home 2.16.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.16.0\index.html?v=2.16.0.8”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_218-2\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_218-2\extensions\capture\capture.html”
Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
Export As 4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_218-2\manager.html”

Installed TWAIN devices: NONE

c.pfaffenbichler
Community Expert
Community Expert
June 24, 2022

Photoshop has been unable to crash an OS for decades so it seems likely that some other component may be at fault. 

 

@J453 , do you know if there have been similar recent cases? 

 

Which Selection Tool are you talking about exactly? All of them? 

Have you tried uninstalling, using the Cleaner Tool and re-installing? 

 

mglush
Community Expert
Community Expert
June 24, 2022

Hi

What solutions that you found previously have you tried?

 

Have you tried unchecking your Graphics Processor (Preferences>Performance>Uncheck Use Graphics Processor) and restarting to see if the problem persists? If that doesn't fix the problem, then you can turn it back on again, but at least that is a place to start.

 

2. Have you tried resetting your preferences? Here is information to help you walk thorugh it: https://helpx.adobe.com/photoshop/using/preferences.html

 

Let us know what options you have tried, or if either one of these helps.

Michelle 

Inspiring
June 24, 2022

Hi Michelle - yes, I tried both of those fixes and neither worked.

 

FYI they never worked, as you can see from these previous threads dating back more than two years:

 

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-restarts-when-trying-to-use-object-selection-tool-with-hyper-threading-enabled/idi-p/12248765#comments

 

https://community.adobe.com/t5/photoshop-ecosystem-discussions/updated-to-photoshop-21-0-and-it-crashes-when-i-use-object-selection-tool/td-p/10718339

 

https://community.adobe.com/t5/photoshop-ecosystem-discussions/bug-photoshop-2020-select-subject-crashes-pc/td-p/10741293

 

It appears this is a problem that comes and goes.  I don't think I had it 4-5 months ago but I can't be sure exactly when it reappeared.  I'm guessing within the last couple months.

mglush
Community Expert
Community Expert
June 24, 2022

What is different now as opposed to 4-5 months ago? Did you upgrade? Did you change something in your computer...new os maybe?

Michelle