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10

Photoshop is broken. I can't use the program properly.

New Here ,
Oct 16, 2023 Oct 16, 2023

Arnero32956907ulhj_0-1697472381839.png

Arnero32956907ulhj_1-1697472388078.png

 

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Adobe
Community Expert ,
Oct 16, 2023 Oct 16, 2023

Unfortunately you haven't given us any information about your system. Therefore, all proposed solutions are a look into the crystal ball.

 

Please try to disable the option to "Use Graphics Procesor" from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps.

If it helps, you can check out the steps suggested here:  https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

If the issue persists, you can try to reset the preferences of Photoshop using the steps described here:

Preferences in Photoshop (adobe.com)

Please backup your settings before resetting the preferences. You can check:

Migrate presets, actions, and settings (adobe.com)

 

If this doesn't help, please give us more informations about your system including the following:

  • Adobe product and version number
  • Operating system and version number
  • The full text of any error message (s)
  • What you were doing when the problem occurred
  • Screenshots of the problem
  • Computer hardware, such as CPU; GPU; the amount of RAM; etc

 

Maybe you can post your Photoshop system info. In Photoshop goto Help > System Info and hit the copy button. Then paste the entire informations into this thread. Thanks. The above info will help to solve your problem.

 

Is your system up-to-date? Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. Please make also sure that you have installed the Studio version and not the Game Ready version of your NVidia driver.

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
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Explorer ,
Oct 16, 2023 Oct 16, 2023

Hi

@AxelMatt I think from the screen shots on the post the OP means that PS is not launching at all.

Disabling the GPU will cause Camera Raw problems because Camera Raw requires the GPU since the last update.

 

However I share the OP's sentiment - this round of updates is so buggy that the whole Photoshop ecosystem is broken - as stated above, camera raw requires the GPU but mine bombs out after a single raw image. Photoshop V25 stalls.  LR is a little less buggy but I've also had 2 crashes this week. Bridge no longer auto-runs and also hangs from time to time.  Main issue seems to be integration with the GPU - I have an AMD RX6600 that I purchased in May this year and is now seemingly useless my photoshop workflow is not actually working anymore...

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Community Expert ,
Oct 16, 2023 Oct 16, 2023
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@Arnero32956907ulhj 

 

Also try "disable native canvas" in preferences.

 

Posting your system specs would also be helpful, bug reports require Photoshop and OS version and build info, among other details (Help menu > System Info):

 

https://community.adobe.com/t5/photoshop-ecosystem-bugs/how-do-i-write-a-bug-report/idi-p/12373403

 

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