Copy link to clipboard
Copied
My cat stepped on my keyboard, changed all of my tabs to floating windows, and then deleted them. Ever since then photoshop won't open any of my files, creative cloud or otherwise. The menu itself works, but when I click on the document I want to open nothing happens. I think it's openning a floating window as a background task.
I've already tried resetting my prefrences and workspaces, does anyone know how I can fix this?
Copy link to clipboard
Copied
Update: I uninstalled and reinstalled photoshop, the error is still there
Copy link to clipboard
Copied
Uninstall Photoshop and settings (choose "Remove" when the dialog pops up), then reinstall. That should fix it. If not, post again.
Copy link to clipboard
Copied
It didn't work.
Copy link to clipboard
Copied
Okay, the mystery deepens! In your situation I would remove everything related to CC, including logging out of your Adobe account, then restart the machine. Check in your applications and user folders to be sure that there's nothing left: no config files, no caches, nothing.
Then reinstall CC desktop. Unless there's some deep underlying problem with Windows (not impossible), Photoshop should not misbehave. Try opening a command prompt in Administrator mode, and run "sfc /scannow" at the prompt, then restart the system.
The only step beyond that is to set up a completely new user account on the machine and install Photoshop there. If everything works in the new account, then your main account is somehow corrupted and you'd best contact Apple support.