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Photoshop keeps crashing when trying to print

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everytime i open my project and go to print it photoshop crashes. i have tried to reinstall photoshop and this keeps happening. i need to print out this item for an order i have and i can not do this.

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Windows

C

Curtis26764662l92lCorrect answer

Participant

This happens to me too. epson, canon it crashes after I open the print dialog box and then select either portriat or landscape, or try to enter the print Settings...
Funny however, my wife's machine exact same model dell laptop of which I installed PS months ago, it prints fine.
conclusion, printer driver don't seem to be the problem, but perhaps versions of PS are not the same, which points to Adobe issue.

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JRT54

Participating Frequently

This happens to me, routinely for a few years now. The only work around I've found is to export to png and print from the png. Not all .psd cause this but once it starts with a file, that file is broken for printing forever. Problem persists across multipe versions of PS including current 2024. Their web site blames printer drivers. Lame excuse. PS should detect and report which printer driver is problematic if that's the case. It just freezes, then dies. Not pretty.

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JRT54

Participating Frequently

Resetting PS options or using space bar when printing don't work. Starting to remove printers was going to be my next gambit and at James---mzs's suggestion I removed my one Epson printer first. Success. Printer dialogs open up on problematic files now. Now let's see if I can reinstall the Epson....

Curiously, it's not all files affected. New files aren't affected but can become problematic later. I think but have not confirmed that printing to a canon printer first breaks it when I then try to print to the Epson later.

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Ellida_of_Laira

Participant

Thanks for your suggestion. I found that resetting preferences cured the
problem, but you're right that it was an Epsom printer that highlighted the
problem. (3700 series).

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J

James322446857mzs

Participant

I would be willing to back one of your printers as an Epson. I have found a in compatibility with Photoshop and Epson printers. It is verifiable and reputable. I have an Epson C 57, 90, and an 8770.

The problem is the Epson provided drivers. There is a workaround to change the drivers for the Epson printer to the Microsoft IPP drivers.

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Ellida_of_Laira

Participant

I have 2 printers, both with fully updated drivers, I have reset my photoshop preferences, but still attempting to select PRINT causes an instant crash of Photoshop (same with Beta). Please help ...there is work that needs doing.

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kentsn

Participant

How come every other application can print except Photoshop?

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noellenchris

Participating Frequently

I fixed it by backing up my Preferences and then resetting them.

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Jean-Luc30321834apbx

Participant

That worked for me as well! I had installed new Epson drivers and PS crashed every time I tried to print. Reset my preferences and it's OK now. Thanks.

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noellenchris

Participating Frequently

I have the same issue with latest PS and PS Beta. Crash before print dialog right to windows. Doesn't matter what file I try to print. Rebooted, tried the spacebar suggestion and checked print drivers and default printer. Only happens in PS. It's a new bug for me also.

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TheDigitalDog

Inspiring

Quit Photoshop if running.
Relaunch Photoshop and open the file that you want to print.
Press the Spacebar on your keyboard before you click File > Print. This process resets printer preferences that have been written into the image.

See: https://helpx.adobe.com/photoshop/kb/troubleshoot-printing-problems.html

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Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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BGCC-Comm

Participating Frequently

Thank you DigitalDog! This fixed the problem. No preference deletion is required. Keep holding the spacebar while you select FILE/PRINT and everything works again. Magic!

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brtsky

Participant

it is working but what science behind.

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johnk49665372Author

Participant

I am using 24.6 version. i uninstalled it and reinstalled it and this keeps happening. i had no issues yesterday this is new.

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Ranjisha Sengupta

Legend

Hi @johnk49665372

I can imagine how inconvenient it must be for you to encounter crash issues. I'll do my best to assist you in resolving them.

Which version of Photoshop and Windows are you using? What is the file format?

Please ensure you have installed the latest printer drivers for your specific printer model. Visit the printer manufacturer's website to download and install the most up-to-date drivers. Outdated or incompatible printer drivers can sometimes cause crashes when printing from Photoshop.

If the issue persists, you may try resetting Photoshop preferences back to defaults and check if that helps. Here's the article for the steps: https://adobe.ly/3ceal5t.

Also, back up the existing Photoshop preferences if you have any custom brushes, action, and workspace: https://adobe.ly/2vNz6FG.

Let us know how it goes.

Best,

Ranjisha

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RussAdams1

Participant

Resetting Photosop preferences as suggested by Ranjisha worked for me. Thank you!

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