Copy link to clipboard
Copied
Hello Community,
I rarely write on any forums so please excuse if this is the wrong thread or whatever.
I have an issue, where whenever I open a third canvas tab, the canvas itself freezes. If it was a new document canvas I can simply close it by pressing the "X" button on the tab itself. However, if it is a already worked on document, Photoshop switches to the "Home Screen" and completely freezes. I have to shut down the process via task manager everytime.
I can not work like this. Does anyone have a solution to this?
I tried de-installing and re-installing Photoshop. I loaded the newest version etc. etc.
I looked online but nothing seems to be working and I could not find someone with the same problem that I have. Attached are 2 screenshots with the issue.
Please try the following two steps:
Copy link to clipboard
Copied
Please try the following two steps:
Copy link to clipboard
Copied
Hello,
I tried both solutions seperately from each other starting from my initial problem and both solved the problem.
Thank you very much.
Copy link to clipboard
Copied
Hi @Rocafella ,
If you have a moment, would you mind sharing your Photoshop System Info? This behavior is obviously problematic, and the workarounds we suggested would be appropriate if you had an old GPU card (effectively shutting it down); if you havce a newer card, I'd like to see if we can re-enable it.
Old GPU cards, unfortunately, are not well-supported by newer operating systems and even the company that made the cards often stop writing new drivers, so older cards do eventually earn their way into the 'can't support' category.
Find more inspiration, events, and resources on the new Adobe Community
Explore Now