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Rocafella
Rocafella
Participant
November 22, 2021
Answered

Photoshop keeps freezing after the third canvas

  • November 22, 2021
  • 2 replies
  • 543 views

Hello Community,

I rarely write on any forums so please excuse if this is the wrong thread or whatever.
I have an issue, where whenever I open a third canvas tab, the canvas itself freezes. If it was a new document canvas I can simply close it by pressing the "X" button on the tab itself. However, if it is a already worked on document, Photoshop switches to the "Home Screen" and completely freezes. I have to shut down the process via task manager everytime.
I can not work like this. Does anyone have a solution to this? 
I tried de-installing and re-installing Photoshop. I loaded the newest version etc. etc.

I looked online but nothing seems to be working and I could not find someone with the same problem that I have. Attached are 2 screenshots with the issue.

This topic has been closed for replies.
Correct answer J453

Please try the following two steps:

  1. Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?
  2. Go to Preferences > Performance... and uncheck Use Graphics Processor. Restart Photoshop. Does the problem persist?

2 replies

Rocafella
RocafellaAuthor
Participant
November 22, 2021

Hello,
I tried both solutions seperately from each other starting from my initial problem and both solved the problem. 

Thank you very much. 

Mark.Dahm
Community Manager
Mark.DahmCommunity Manager
Community Manager
November 24, 2021

Hi @Rocafella ,

 

If you have a moment, would you mind sharing your Photoshop System Info? This behavior is obviously problematic, and the workarounds we suggested would be appropriate if you had an old GPU card (effectively shutting it down); if you havce a newer card, I'd like to see if we can re-enable it.

 

Old GPU cards, unfortunately, are not well-supported by newer operating systems and even the company that made the cards often stop writing new drivers, so older cards do eventually earn their way into the 'can't support' category.

J
J453Correct answer
Legend
November 22, 2021

Please try the following two steps:

  1. Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?
  2. Go to Preferences > Performance... and uncheck Use Graphics Processor. Restart Photoshop. Does the problem persist?
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