Photoshop Library greyed out

[Zee333]

Hey everyone this is a issue that keeps happening for me and I can't figure out what it is or how to fix it. The issue is my library is showing up in the libraries panel but all the elements in the library are greyed out and I can't open any of them or drag them into a document. Sometimes restarting my computer fixes it and sometimes (like today) it doesn't. Does anyone know what this issue is/how to fix it?

Any insight is appreciated!

[Sameer K]

Hey, @Zee333. Welcome to the Photoshop Community. I'll need more info to help you figure this out. Please share the system info of Photoshop from Help > System info > Copy & paste into a text document > Upload as an attachment here to share with us.

The Libraries panel is directly connected to the Creative Cloud desktop app & its updates. Have you recently opened Creative Cloud to check for updates? If not, try that.

Try this when this happens again:

• Go to the Window menu in Photoshop > Library to hide the panel.
• Repeat the same to unhide the panel again. This will refresh the Library component, and it should help to some extent.

If this does not help, press CTRL + ALT + T (Win) in the Creative Cloud app to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.

Check the task manager > Processes > & close any Adobe-related processes.

Open Creative Cloud & Photoshop again and let us know if the error persists.

Thanks!
Sameer K

[Zee333]

Hey Sameer, Thanks for getting back to me!

The issue resolved on it's own this time so I don't know if the System Info is still relevant but I've attatched it below. This issue will happen for hours at a time and then resolve itself. I have tried a few different ways to fix it but nothing I do seems to help consistently and through my research I haven't been able to find this specific issue documented. Thanks for the tips on what to do if this happens again (because it will happen again) I'll be sure to try those out and come back here to let you know if the work.

Thanks Again,

Zee333 

[Zee333]

I am still intermittently experiencing this issue and the above methods do not resolve the issue. All apps are up to date and I am able to download the files from the creative cloud app but the library in photoshop is still greyed out and unusable. Text settings are not greyed out but they don't work either.

The files say "This item is not supported in Photoshop" when hovered over, the text settings don't say the same but do not apply when clicked. 

[Aleke]

Hi @Zee333, I'm really sorry to hear you're still running into this issue.

Could you let us know which version of Photoshop you're currently using?

Also, have you had a chance to try resetting your Photoshop preferences? That can often help clear up odd behavior. Here’s a quick guide on how to do it:
https://adobe.ly/3Ieuptt

Thanks so much,
Alek

[Zee333]

Hi @Aleke, I'm on Photoshop 26.10. I tried resetting the preferences and that did not resolve the issue.

[Zee333]

The issue once again resolved on it's own for seemingly no reason but if it comes back, so will I

[Claire H.]

Hi @Zee333, Thanks for letting us know and glad to hear it has been resolved. Please let us know if you encounter any other issues with Photoshop. Thanks! ^CH

[Zee333]

Ok it's unresolved again

[Aleke]

Hi @Zee333,

Thanks for reaching out! Could you try uninstalling and reinstalling Photoshop to see if that helps? Also, are you on a stable internet connection?

Have you noticed any pattern, like certain times or actions, when the Libraries work versus when they don’t?

Appreciate the extra info!

Alek

[Zee333]

Hi @Aleke ,

I have tried uninstalling and reinstalling photoshop and that didn't fix it either.

yup, stable internet connection, 98.3 Mbps Download and 21.4 Mbps Upload.

No there is no discernable pattern to when it stops working or when it starts again. I'll try to pay closer attention but it doesn't seem to switch between the two while I'm using it, it either works or doesn't work when I restart photoshop. I have it in a tab group so usually when I am actively working I'm on the Swatches tab instead so I don't have constant visual on it.

[Zee333]

I have rolled back to Photoshop 2024 and everything is working as expected now

[michaell90664989]

Hi
I know it an old thread, but we are having the same problem, PS 23.0.1, Win 11)
We are sharing a CC library ( 1 Tera) with around 10.000 pds files, all created in PS.
With the last year we have expirenced this 'grayed out' problem, unable to open the files via the CC library
in PS.
For some of the files, it seems that PS = CC does not recognize the psd file as an adobe file.
It may seems as CC cannot read the properties of the files => no resolution etc.
My companion uploaded around 20 files to the CC library of which I only can open 2 (two). !!
The 20 files was initially stored in the same CC library.
See pictures.
I havn't yet dared delete the 'Component' folder in the CC Adobe dcx area. 90 Gigs.
Btw: Would that help ?
I can download the grayed files via my adobe website account, but that's rather troublesome

Please advise what to do.

If this sublect is not your turf anymore, please pass it on, to whoever ...

Thanks .