Photoshop Menu Tool Bar isnt there

[pooka77]

There is no Tool menue bar at the top of my screen. There is not way to go FILE, Save as and pick pgn.

No File, No Edit, No Image, or No View ..

Its the newest version and I cant use it. I miss what was simple and worked.

Please help

[Actions and Scripting topic removed by moderator. This is not about Actions or Scripts]

[melissapiccone]

Try resetting the preferences - https://helpx.adobe.com/photoshop/using/preferences.html. That is a weird one.

[NB, colourmanagement]

@pooka77 more on preferences reset in case it helps: 

Perhaps try a thorough reset of Photoshop preferences?

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

If they become corrupt then various issues can occur.

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

Manually removing preferences files is the most complete method for restoring Photoshop to its default state. This method ensures all preferences and any user presets which may be causing a problem are not loaded.

1. Quit Photoshop.
   
   
2. Navigate to Photoshop's Preferences folder.
   macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
   Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
   
    
   Note: The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
3. Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings
   
   
4. Open Photoshop.
   
    New preferences files will be created in their original location.
   

Note re macOS: The user Library folder is hidden by default.

To access files in the hidden user Library folder, see here for how to access hidden user library files.

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Unexpected behaviour may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviours in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

Learn how to access and modify Photoshop preferences and customise per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-pre...

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

Before you reset your preferences

in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

Quit Photoshop.
Go to Photoshop's Preferences folder

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\

  [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

  Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS.

  https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

  In the Finder, open the “Go” menu whilst holding down the Option (Alt) key.

  Library will now appear in the list - below the current user's “home” directory. ]

Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

Note for those on macOS:

Preference preservation is affected by macOS permissions,

you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

If that doesn't fix the issue:

Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.

Still hanging? 

Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. 

Do you still have problems?

It may even be time to reinstall Photoshop.

It’s recommended that you use the Adobe CC cleaner tool to remove all traces first.

(See above about preserving preferences though! It’s worth preserving them unless they are corrupted.)

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

I hope this helps

neil barstow, colourmanagement net  - adobe forum volunteer - co-author: 'getting colour right'

google me "neil barstow colourmanagement" for lots of free articles on colour management

Help others by clicking "Correct Answer" if the question is answered.

Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

[c.pfaffenbichler · Accepted solution]

Just to make sure: Did you accidentally set »Full Screen Mode« by hitting F? 

[pooka77]

YES I THINK THAT IS WHAT I DID.. and it wouldnt go away..

Is there a way to see how many photoshop applications I have bought? There should be 2.. 

[c.pfaffenbichler]

Is there a way to see how many photoshop applications I have bought? There should be 2.. 

I am not sure I understand. 

Did you purchase more than one CC license? 

[pooka77]

HI YES I THINK I DID AS I HAVE 3 COMPUTERS AND GOT TIRED OF HAVING TO DEACTIVATE AND ACTIVATE.. ITS ONLY ME THAT USES IT, BUT I COULDNT USE IT ON MY LAPTOP, INAC AND MAC PRO AT THE SAME TIME.

I SEE ALOT OF CHARGES FROM ADOBE SO I AM CONFUSED. I MAY HAVE USED 2 SEPERATE EMAILS BUT I CANT REMEMBER.

(Email removed from public forum)

[pooka77]

I HAVE EMAILS FROM ADOBE TO 3 EMAIL ADDRESSES.. THE OTHER ONE IS 

(Email removed from public forum)

[Lumigraphics]

You'll need to contact Adobe Customer Care for account-related questions.

[jane-e]

@pooka77 

You only have two email addresses, not three. For example, name@mac.com, name@me.com, and name@iCloud.com are all one address and go to the same mailbox.

Only Adobe Customer Care can assist with billing. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the steps here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

Jane

[pooka77]

Thanks Jane. Yes I get your point about them all being apple so all go into my mailbox, but I have different photoshop accounts using at least 2 of these addresses.. I am paying for 2 licenses or possibly 3.

Getting support to contact me is impossible. I dont want a virtual assistant.. I dont want a bot.

I tried your link and typed agent.. but no joy.. Ill keep trying 

[pooka77]

I have been talking to a chat bot for an hour trying to sell me Photography plan .

Iyt seems that I had an adove stock plan on the other email address.. which Ive never used

[jane-e]

@pooka77 

Adobe Customer Care uses Chat and X (Twitter). Do not reply to PMs, which are likely to be scammers.

Get a case number at the start of the chat. Ask for tier 2 support if you aren't getting anywhere.

Jane

[sharon_2077]

Same here, 2 days ago, I have put everything back, tools I use and now again everything is gone. This is really frustrating.