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isriyam96763503
Participant
February 6, 2023
질문

PhotoShop no longer works after updating from Mojave to Monterey

  • February 6, 2023
  • 5 답변들
  • 1929 조회

Hi there - please help. PhotoShop no longer works after updating my iOS from Mojave to Monterey. Thank you in advance.
Isriya

이 주제는 답변이 닫혔습니다.

5 답변

NB, colourmanagement
Community Expert
NB, colourmanagementCommunity Expert
Community Expert
February 8, 2023

@isriyam96763503  Did you buy a new Mac?

If it’s a 'M' model (M1 or M2) then you can't take up my suggestion 'cos that won't work -

However, this may be useful -

I run 32 bit apps in the 64 bit masOS Catalina (on an Intel mac) by using Parallels desktop software. Parallels can run a Mojave as a "virtual machine". More here: https://kb.parallels.com/124786

That works. 

BUT you'd ned to reinstall PS so you may have trouble activating as Adobe removed most of the licence activation servers fro historic versions. Do you have your installer disks?

 

 

I hope this helps
neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management

PECourtejoie
Community Expert
PECourtejoieCommunity Expert
Community Expert
February 8, 2023

Hi, I've noticed that many versions I have do not open anymore in Big Sur, only those After 2018... 

T
Test Screen Name
Legend
February 8, 2023

If you upgrade to Monterey you need ALL new apps. Nothing from 2017 will still work. It's part of the Joy Of Mac. 

    Jeff Arola
    Community Expert
    Jeff ArolaCommunity Expert
    Community Expert
    February 8, 2023

    If you go to Applications/Adobe Photoshop version right click on the Adobe Photoshop version.app then click Get Info that should tell you the version.

      Jeff Arola
      Community Expert
      Jeff ArolaCommunity Expert
      Community Expert
      February 7, 2023

      What version of photoshop?

        I
        isriyam96763503작성자
        Participant
        February 8, 2023
        I bought it around 2016 or 2017, since I can’t open it, I couldn’t tell you
        which exact version. But after I purchase this photoshop, it’s no longer
        available in this version, it went on to offering a monthly subscription.
        I don’t have the subscription, just a version that I use on my computer
        whenever I want. I hope there’s a way to restore it.
        I
        isriyam96763503작성자
        Participant
        February 8, 2023

        Hi

        You'll need to revert the OS back to the version Photoshop worked on.


        Would you have an idea of where to get info on the steps to revert the OS?
        There are a lot of info online and I'd like to get professional opinion on
        which method works best and won't mess up anything. Thanks so much.
        Isriya
        jane-e
        Community Expert
        jane-eCommunity Expert
        Community Expert
        February 7, 2023

         

        @isriyam96763503 

         

         

        You posted to the Photoshop Developers forum and this is not a developer question. I've moved your post to Photoshop for you.

         

        Sometimes when you update your OS, you need to also reset preferences. Try a manual reset by quitting then renaming the file. A new file will be created on launch. If it does not fix the issues, you can restore to former file. Details here:

        https://helpx.adobe.com/photoshop/using/preferences.html

         

        Jane

         

          I
          isriyam96763503작성자
          Participant
          February 8, 2023
          Hi Jane, thank you for your reply. However, I couldn’t click through the
          link you sent. It kept taking me to the same exact page without going any
          further.

          Also, fyi, I have the PhotoShop version that was purchased and stays on my
          computer. Pprobably one of the last version before it went on to become a
          subscription based.


          I hope you’ll be able to help me restore it. Currently the photoshop icon
          on my computer is grayed out and has a circle and alas through it. So I
          couldn’t even open it.
          Thanks in advance.
          Isriya
          L
          Lumigraphics
          Legend
          February 8, 2023

          You have an older, 32-bit version of Photoshop that can no longer run on any Mac system after Mojave. You would have to either downgrade to Mojave (which Apple no longer supports) or subscribe to the current Adobe CC offerings.

           

          Downgrading is a pain, I'm a former Mac genius and I probably wouldn't do it unless I absolutely have to.

          https://www.macworld.com/article/671318/how-to-downgrade-macos-monterey-to-big-sur-or-older.html

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