Photoshop not opening

[Adorableclaudia]

The last few months I been having problems with my photoshop and for a while there i could just install updates to software/firmware from everything to anything that needed to be updated. However now everything up to date and i can't use photoshop anymore. It was fine yesterday.

[nikunj.m]

Hi there,

We are sorry about the experience with Photoshop.

Would you mind going to the Help menu in Photoshop, then System info and sharing the first 15 lines with us here? Do you get any error when you try to launch Photoshop or nothing happens?

You can also try to reset the preferences of Photoshop using the steps mentioned here: https://helpx.adobe.com/in/photoshop/using/preferences.html

You may want to backup your actions, brushes, etc. before you reset the preferences. Please check: https://helpx.adobe.com/in/photoshop/using/preset-migration.html

Regards,

Nikunj

[Adorableclaudia]

Yea i can't open it at all, like no error no nothing. I uninstalled photoshop so i can't reset the preferences because there is none. I don't know what else to do, i tried everything that i could think of. 

[defaultllqz0ewul31y]

I am having this same issue. Could you please assist?

Adobe Photoshop Version: 22.1.0 20201125.r.94 2020/11/25: 4b16c876033 x64 Number of Launches: 19 Operating System: Mac OS 11.0.0 System architecture: Intel CPU Family:6, Model:14, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading Physical processor count: 2 Logical processor count: 4 Processor speed: 3100 MHz Built-in memory: 8192 MB Free memory: 3536 MB Memory available to Photoshop: 6112 MB Memory used by Photoshop: 75 % ACP.local Status: - SDK Version: 1.34.1 - Core Sync Status: Reachable and compatible

[Hendrik5CDD]

I have a fix, try to open Photoshop then open task manager (Click on the windows icon and type in "task manager") then in task manager it should say Photoshop, simply right click on it and click on end task. Now open photoshop.

I hope this works for you.

[angelaj33080519]

This actually worked for me thank you! It was running in the background processes for me and I clicked on End Task. Opened up fine then. 

[Jimena32346136a77h]

IT WORKED!!!! THANKS!!! ❤️

[kimm9259794]

I just wanted to add in a big THANK YOU for that help! I googled that I couldn't open my Photoshop v.25.6; it kept getting stuck at the welcome window. I found this thread and followed your instructions and it opened fine! (It did say that it had stopped running although the program was working fine, lol!)

Thanks so much!

[The38214473wutv]

Could not open photoshop after some windows update , tried your hack it didnt work but it did give me an idea. I went to c drive found the main adobe photoshop installation folder and right clicked on the ps program , then clicked run as administerator ... and subhanallah it just open like a wrapper of kitkat !!! I had been trying all somany hack on internet but none worked ,and then this .... thanks for the idea 🙂 sometimes solutions are simple 

[Invitado]

Hi

What exact version of Photoshop and operating system are you using, also what exactly is the issue you have

[Adorableclaudia]

I have photoshop v21.0.2 and windows 10

Yea i can't open it at all, like no error no nothing. I uninstalled photoshop so i can't reset the preferences because there is none. I don't know what else to do, i tried everything that i could think of. 

[Invitado]

Hi

Go to this location

C:\Users\yourname\AppData\Roaming\Adobe\Adobe Photoshop 2020\Adobe Photoshop 2020 Settings

and you should see a file called Adobe Photoshop 2020 Prefs.psp delete that and see if you can open PS, if that doesn't help try using the Adobe cleaner tool

https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[PECourtejoie · Accepted solution]

Hello, I would first download the creative cloud cleaner tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html 

and run it.

Then reinstall the creative cloud app, and photoshop and let us know how it works from there.

It is still possible to delete the preferences before starting photoshop by holding CMD+OPT+SHIFT as soon as you click on the Ps icon.

[Adorableclaudia]

I used the cleaner and it works. Thanks :3
if anything happens next update i will let you know 

[bobd26357185]

After CC closed my apps and logged me off for the 2nd day in a row, which I wrote about just before this comment, Photoshop won't open now.

Adobe what is going on? It seems everytime there's an update there is a new issue with some or all of the apps. This is serious now. Getting logged off CC then not being able to reopen PS so I can do my work!

[Chloe5FDE]

Purchased PS app to use on iPad, then purchased Creative Cloud (which includes PS), when initial subscription to PS ended, PS in Creative Cloud wouldn't work, while all the other apps are working. Help? Pls?

[bill.macelroy]

This problem is still occurring.  The re-download works, but then with each update, the problem is back.  I don't think I should have to wipe the preferences each time in order to get the product to open.