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A
Adorableclaudia
Inspiring
January 9, 2020
Answered

Photoshop not opening

  • January 9, 2020
  • 4 replies
  • 83600 views

The last few months I been having problems with my photoshop and for a while there i could just install updates to software/firmware from everything to anything that needed to be updated. However now everything up to date and i can't use photoshop anymore. It was fine yesterday.

    Correct answer PECourtejoie

    Hello, I would first download the creative cloud cleaner tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html 

    and run it.

    Then reinstall the creative cloud app, and photoshop and let us know how it works from there.

     

    It is still possible to delete the preferences before starting photoshop by holding CMD+OPT+SHIFT as soon as you click on the Ps icon.

    4 replies

    B
    bill.macelroy
    Participant
    March 12, 2021

    This problem is still occurring.  The re-download works, but then with each update, the problem is back.  I don't think I should have to wipe the preferences each time in order to get the product to open.

      bobd26357185
      bobd26357185
      Known Participant
      October 28, 2020

      After CC closed my apps and logged me off for the 2nd day in a row, which I wrote about just before this comment, Photoshop won't open now.

       

      Adobe what is going on? It seems everytime there's an update there is a new issue with some or all of the apps. This is serious now. Getting logged off CC then not being able to reopen PS so I can do my work!

        C
        Chloe5FDE
        Participant
        January 13, 2021

        Purchased PS app to use on iPad, then purchased Creative Cloud (which includes PS), when initial subscription to PS ended, PS in Creative Cloud wouldn't work, while all the other apps are working. Help? Pls?

        A
        Anonymous
        January 9, 2020

        Hi

        What exact version of Photoshop and operating system are you using, also what exactly is the issue you have

          A
          AdorableclaudiaAuthor
          Inspiring
          January 9, 2020

          I have photoshop v21.0.2 and windows 10

          Yea i can't open it at all, like no error no nothing. I uninstalled photoshop so i can't reset the preferences because there is none. I don't know what else to do, i tried everything that i could think of. 

          A
          Anonymous
          January 9, 2020

          Hi

          Go to this location

          C:\Users\yourname\AppData\Roaming\Adobe\Adobe Photoshop 2020\Adobe Photoshop 2020 Settings

          and you should see a file called Adobe Photoshop 2020 Prefs.psp delete that and see if you can open PS, if that doesn't help try using the Adobe cleaner tool

          https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

            nikunj.m
            Community Manager
            nikunj.mCommunity Manager
            Community Manager
            January 9, 2020

            Hi there,

             

            We are sorry about the experience with Photoshop.

             

            Would you mind going to the Help menu in Photoshop, then System info and sharing the first 15 lines with us here? Do you get any error when you try to launch Photoshop or nothing happens?

             

            You can also try to reset the preferences of Photoshop using the steps mentioned here: https://helpx.adobe.com/in/photoshop/using/preferences.html

             

            You may want to backup your actions, brushes, etc. before you reset the preferences. Please check: https://helpx.adobe.com/in/photoshop/using/preset-migration.html

             

            Regards,

            Nikunj

            A
            AdorableclaudiaAuthor
            Inspiring
            January 9, 2020

            Yea i can't open it at all, like no error no nothing. I uninstalled photoshop so i can't reset the preferences because there is none. I don't know what else to do, i tried everything that i could think of. 

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