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Inspiring
May 5, 2024
질문

Photoshop not showing correct colors. Update after 3 weeks of troubleshooting.

  • May 5, 2024
  • 8 답변들
  • 13355 조회

Hey PS community!

For those with the same problem; having Photoshop lifting black levels. As shown here https://www.youtube.com/watch?v=izYDPxoH-QM (Also happens with the default Adobe RGB 1998 profile)

Together with other artists we found out this only happens on Mac M2 chips, we tested with three different monitors (sRGB, DCI-P3, AdobeRGB), three different calibration tools (Spyder5, SpyderX, Calibrite Display SL) and three different Macs (M2 Studio Max 32, M2 Studio Max 64 and a M2 Mini Pro 16)

Which leaves us at the conclusion that the M2 chips and Photoshop causing this bug. Adobe Customer Service only thought that turning PS on/off without a monitor attached could fix the problem, but as this is quite hard to do with a M2 Max/Mini I am waiting until they fix this and considering other software in the meantime.

8 답변

TheBeatnikHimself
Known Participant
April 10, 2025

The issue is undoubtedly present in Photoshop. When I export an image from Lightroom into Luminar Neo using the AdobeRGB(1998) color space, the result is as expected. However, this does not occur in Photoshop regardless of my attempts to resolve the problem.

It is important to note that this issue is not related to the GPU in Mac computers. If someone tell you it is ask for proof. Rather, it is a specific problem with Adobe Photoshop.

D Fosse
Community Expert
Community Expert
April 10, 2025
quoteIt is important to note that this issue is not related to the GPU in Mac computers. Rather, it is a specific problem with Adobe Photoshop.

By @TheBeatnikHimself

 

I demonstrated correct behavior, further up, on a Windows machine. It does not occur on Windows.

TheBeatnikHimself
Known Participant
April 10, 2025

Just hard the GPU physically tested at an apple store. Seems that everything is running fine. I also ran my computer at their store and used a different monitor. Same results.

This is 100% an issue with the adobe software!

Noone at Adobe will conceded this fact even though I have proven it repeatedly.

This is a horrible situation.

TheBeatnikHimself
Known Participant
April 10, 2025

For me, this does not happen in sRGB, but it does in all other color profiles.

riccknl작성자
Inspiring
January 10, 2025

Update jan10 2025

 

I had to do some PS work very last moment for a client yesterday and I couldn't commute to my studio where my old iMac peacefully resides with a working PS. So something that is quite interesting to me (might be obvious tho) is that when I open an image through LR (edit in PS, through rightmouse click) It's only visible within REALLY deep shadows, but way less obvious than opening up a RAW file and converting it through ACR into PS, which renders the image unusable.

 

So using LR as catalog and RAW-converter, with bright images, it is possible to edit them in PS through LR. Might be a good work-around if you're also struggling with this bug!

 

[abuse removed by moderator]

Participating Frequently
February 1, 2025

Today, I ran a few more tests. I noticed that the two monitors I use at work perform quite well in terms of "gamma" in sRGB mode, even without calibration.

Today, I went ahead and tested/calibrated both monitors (using a Windows machine).

As previously discussed, regardless of the TRC, when Color Management is enabled, the results should always be the same, and I confirmed this on windows machine thanks to @D Fosse .

Then, I compared results with crappy macOS.

When I calibrated to gamma 2.2, macOS freaked out. Blacks started appearing way too bright. If you're also using Photoshop ACE, it brightens them even more. The Lightroom Develop module looked almost fine with gamma 2.2, but there were still differences. Photoshop is not even usable.

However, I noticed something. I thought it would temporarily make things much easier for you @riccknl, so I wanted to share it with you.

We know that on Windows, regardless of the TRC (sRGB, gamma 2.2), you always get the same result.
If you're using DisplayCAL, you can select the TONE CURVE. Up until now, you might think it shouldn't make a difference. But thanks to macOS bugs, it actually does and that was/is our problem.

If you select "sRGB" as the TONE CURVE in DisplayCAL, you get almost the same result as on Windows!
RGB 1,1,1 values are nearly identical, and RGB 2,2,2 values are slightly/marginal bright on macOS, but the difference is really  small.

When you set the TRC to sRGB when calibration, macOS interferes less on the GPU side. (You don't see the brightness increase by another step one second after changing the profile when using Photoshop with ACE.)

Except for the Lightroom Library module! Other than that, I get the same results in Lightroom Develop, Photoshop, and macOS Preview.

This way, you can use Photoshop in "ACE" mode without issues, and the system doesn’t freak out—it works just like it does on Windows. Just remember, this doesn't apply to the Lightroom Library module.

But remember, this is not a fix, just a work arround.

riccknl작성자
Inspiring
March 12, 2025

Hey Aytaç!

 

Thanks for getting back to me! I dabbled a bit into experimenting with this stuff today again. Sometimes I just hope that it fixes itself hahah.

 

I tried contacting both Apple and Adobe, but as expected from big companies; they didn't reply at all 🙂 I also tried the Apple forums; but no luck either. I still find it hard to believe that this is really a MacOS bug, as I just can't imagine that only a handful of people on the internet are noticing this. Also, lots of friends don't have this problem; but after switching it up between multiple Macs and monitors and calibration tools I don't see what I should try next hahah!

 

I will try your fix, where did you download DisplayCAL for Silicon macs? On their website I only find a version that doesn't work with my MacOS!

 

Hope to hear from you!

Participating Frequently
December 15, 2024

Hi @riccknl , @D Fosse , @NB, colourmanagement ,

 

I am experiencing the same problem on my MacBook Air M1, so it’s not limited to M2 chips.
I’ve been struggling with this issue for almost four weeks now, and there’s still no solution.

 

I compared the results with a Windows machine / gamma 2.2, and the best workaround I’ve found is to set Photoshop’s color management to Apple CMM (best matchs). Adobe ACE doesn’t seem to work (sorry, Apple!).


The Lightroom Library module is also problematic. However, the Lightroom Develop module appears consistent with Apple CMM, as does Photoshop when using Apple’s CMM.

 

When I calibrate and profile my Windows machine and compare it to macOS (same monitor), the closest match I get is with Lightroom Develop and Photoshop set to Apple CMM.

 

At this point, I’m not even sure what’s accurate anymore. Most Apple displays and tablets with good screens seem to show a perfect sRGB gamma curve. Gamma 2.2 lifts the RGB 1 values to around RGB 3 (also on windows), while Photoshop ACE increases them to RGB 6!

 

Here’s a link to my thread on DisplayCAL:
https://hub.displaycal.net/forums/topic/black-levels-at-standard-srgb-icc-vs-profiled-icc/page/2/

Detailed comperassion with Windows vs macOS: https://hub.displaycal.net/forums/topic/black-levels-at-standard-srgb-icc-vs-profiled-icc/page/2/#post-142534

 

By the way, if you set your Tone Curve to sRGB, there’s no issue—everything across apps and macOS aligns. The problem arises when profiling is applied with gamma 2.2. I'm now considering to use sRGB gamma curve, because it's best match with most common devices, monitors, tablets, cellphones. But i dont know witch is correct anymore 😃

 

If there’s any further news, please let me know.

D Fosse
Community Expert
Community Expert
December 15, 2024

@Aytaç 

This is apparently a bug in MacOS, and if you're still seeing it on an all-current system, they haven't fixed it.

 

If you look further up in the thread, I posted a procedure (with screenshots) to determine what the correct display of the file should be. It's pretty simple and straightforward. That will give you a baseline and it shouldn't be necessary to try all kinds of comparisons.

 

We have already determined two variables that affect this. One is LUT (table-) based monitor profiles. MacOS does not treat these correctly, and that seems to be pretty consistent. You need to use matrix-based monitor profiles on a Mac.

 

The other is the color management engine. It seems that the Apple color engine shows less symptoms than the Adobe color engine. That in itself qualifies as a bug, of course, it should display correctly in both cases. This isn't open to interpretations.

NB, colourmanagement
Community Expert
Community Expert
December 19, 2024

@D Fosse "LUT (table-) based monitor profiles. MacOS does not treat these correctly, and that seems to be pretty consistent. You need to use matrix-based monitor profiles on a Mac."

absolutely right and rather frustrating. 

 

This note is from my friends at basICColor who make a nice display calibration /profiling software

 

"CAUTION: Monitor profiles in Mac OS 10.12 and higher

A perfect monitor profile is essential for a color correct visualisation of your pictures!

Especially in a multi-monitor environment under MacOS Sierra and higher the user will be logged out if you use LUT-based monitor profiles. In any case your Icons and other elements on the desktop will look whacked and your images in Apple´s programs (e.g. Preview) will not be color correct. Wide-gamut displays will show totally oversaturated colors.

By all means, set your profiling application in MacOS Sierra and later to „Matrix based“, if your software offers this option – like e.g. basICColor display! Other less professional programs make matrix-based profiles only, anyway.

With a high-end hardware-calibrateable monitor you will see no difference in quality between LUT-based and matrix-based profiles."

 

I hope this helps neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right' google me "neil barstow colourmanagement" for lots of free articles on colour management Help others by clicking "Correct Answer" if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

 

Participating Frequently
August 19, 2024

I have the same exact problem. Any news on this?

 

Thanks

/Tim

D Fosse
Community Expert
Community Expert
August 19, 2024

Run the procedure I described directly above your post. This will determine what the correct appearance on screen should be. The immediate impulse is to assume the high-contrast version is correct, but in fact it's usually the opposite. Higher contrast often indicates excessive/incorrect clipping.

 

We've seen quite a few of these in the forum, all on Mac. Apparently it's a bug in MacOS's GPU driver component.

 

One thing we've established is that LUT (table-) based monitor profiles don't work well in MacOS, and excessive black clipping is the common symptom. If you're using LUT profiles, rerun your calibrator, this time set to make a matrix monitor profile.

 

Other users have reported that switching from the Adobe color engine to the Apple color engine improves it. It's still a bug, it should work with both color engines, but sometimes the main thing is just to get back in business.

NB, colourmanagement
Community Expert
Community Expert
August 21, 2024

HI @timk10691763 - this below backs up[ whjat @D Fosse wrote about LUT profiles on mac - it is from my colleagues at basICColor in Germany, makers of really good display calibration and profiling software - so they know their stuff:

Monitor profiles in Mac OS 10.12 thru 10.15

A really good monitor profile is essential for a color correct visualisation of your pictures!

This notice is needed because Apple no longer supports LUT-type display profiles in Apple Software. The Icons and other elements on the desktop may look whacked and images in Apple ́s programs (e.g. Preview, Photos, Safari...) will not be color correct.

Browsers like Firefox aren ́t any better, just Chrome and Edge will display the correct color if color management is enabled.

Although LUT display profiles are actually an advantage with some monitors, with a high-end hardware-calibrated monitor you will see no drop in quality when using matrix-based profiles.

This is why – in MacOSX 10.12 and later – we recommend to make Matrix type profiles in basICColor display 6. If you should use other monitor profiling software – which we don ́t recommend – you may want to set the profile type to Matrix-based, if that software allows for a choice.

We’d love Apple to fix this!

 

I hope this helps
neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management
Help others by clicking "Correct Answer" if the question is answered.
Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

riccknl작성자
Inspiring
May 6, 2024

Hi both, thanks for replying 🙂

 

@NB, colourmanagement The problem is that my photographs, either NEF, JPG etc are getting lifted in the shadow/black values of the image in Photoshop. The youtube link also shows the slight elevation and 'muddiness' happening in the shadow areas on my iPad and iPhone which aren't color calibrated.

 

@D Fosse I added screenshots from ACR/PS compared. Also a image exported by ACR and one by PS, marked with PS left-upper corner. I had to bring back the P3 monitor because of the return period.

 

Adobe Customer Service keeps asking me to start a chat, but they abandon the chat without replying. But last night they sent me an email that it could be a problem with the M2 chips. Only to ask me once again to open up a chat.

D Fosse
Community Expert
Community Expert
May 6, 2024

What I see in these screenshots is channel clipping.

 

In example #1, ACR clips the red channel. The other two channels are unaffected.

In the jpeg, #3 shows blue channel clipping. The other two channels are unaffected.

 

This kind of channel clipping is historically typical of a bad/defective monitor profile - but here's the thing: the conversion into the monitor profile is executed in the GPU nowadays. That means a buggy GPU driver can throw the conversion off, and that's what I think happens here.

 

In other words, monitor profile <> GPU driver is very much two sides to the same coin now. A marginal profile can throw the GPU off, and a buggy driver can cause the profile to fail. Both need to be in good order.

 

The lighter shadows is the correct version.

 

I've doubled checked here and I'm not seeing this on Windows. ACR and Photoshop are absolutely identical in the dark values. So there's nothing inherent in Photoshop.

 

ACR won't work without the GPU now, but LrC does, so you could try to disable the GPU there and compare again.

riccknl작성자
Inspiring
May 6, 2024

Ah, so channel clipping is the term, thanks!

 

Yeh and about the bad/defective profile; how could I try anything extra to solve this? As I tried v2/v4, matrix/lut and three different calibration tools with three different monitors? That also left me to the conclusion it had to do with the GPU driver. Too bad my friends and I saw this happening on three different M2 Macs as well..

 

But what really throws me of, is that this clipping also happens with the internal Adobe RGB1998 icc profile. While switching profiles, as seen in the YT video, you there is a fraction of a second where Photoshop shows the exact same tonality as in LR/ACR and every other application on my Mac.

 

I am curious what Adobe Customer Services will reply, as they also acknowledged this could be a problem with the M2 chips.

 

NB, colourmanagement
Community Expert
Community Expert
May 6, 2024

Hi

 

Please describe the issue.

 

I don't properly see the issue details in that movie demo here, I guess I wouldn't perhaps because it’s a screen capture - this process captures what's sent to the screen not what's shown on it.

 

 

My M2 Mac doesn’t have an issue, my black level does change between a custom display profile and, say Adobe RGB, but only in an expected way. 

 

I hope this helps
neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management
Help others by clicking "Correct Answer" if the question is answered.
Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

 

D Fosse
Community Expert
Community Expert
May 5, 2024

This would be interesting to see.

 

Can you post a small original file in Adobe RGB + a "wrong" screenshot + a "right" screenshot from a P3 monitor? Assign the monitor profile to the screenshots and convert it to Adobe RGB. Then they will be directly comparable and should ideally match.

 

Make the file small enough so that screenshots can be at 100%.

 

(Edited for a better and more reproducible procedure).