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Photoshop partially stops responding

New Here ,
Oct 20, 2021 Oct 20, 2021

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I can work in Photoshop for quite a while but then suddenly it freezes and stops taking any input from my mouse and my tablet pen.

 

I can move my cursor (it stays as the default arrow) and I can use my keyboard shortcuts to select tools and I can select anything like layers, colours, menus and windows with my mouse, but I can't actually draw anything in the viewport.

 

No certain action seems to trigger it, I can save but I end up having to exit and reopen my file every time, it happens, which is usually every couple hours.

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Adobe Community Professional ,
Oct 20, 2021 Oct 20, 2021

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Try trashing your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings.

(Mac OS only) Open the Preferences folder in the Library folder, and drag the Adobe Photoshop CS Settings folder to the Trash.

This action only affects the items found in the preferences dialog box. Numerous program settings are stored in the Adobe Photoshop Preferences file, including general display options, file-saving options, performance options, cursor options, transparency options, type options, and options for plug‑ins and scratch disks. Brushes (and lots of other setting) are not affected by the above instructions for deleting preferences. You may wish to make a screen capture of the settings in the Preferences dialog to reset them prior to deleting of this file.

Author “Color Management for Photographers" & "Photoshop CC Color Management"

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New Here ,
Oct 20, 2021 Oct 20, 2021

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I'll try that, but Alt+Control+Shift doesn't bring anything up for me, can I get to that through the menus?

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Adobe Employee ,
Oct 20, 2021 Oct 20, 2021

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Try this:

 

Go to Preferences > Tools... and uncheck "Enable Flick Panning"

 

Does it perform as expected without freezing?


Senior Product Manager - Customer Advocacy - Digital Imaging

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