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Photoshop printing issues help!

Community Beginner ,
Mar 28, 2023 Mar 28, 2023

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I stopped being able to print from Photoshop a couple of months ago and it's starting to drive me mad/slow doen my workflow. I can print from Illustrator, Indesign, Preview etc. I have tried 'reset preferences on quit' in Photoshop with no change. I have an IMac running Vetura. The printer is a Canon MG8200 and the message in the printer dialogue box is 'An error occurred while printing' whilst in the queue it say 'Printing - connected to printer' without ever printing. Any ideas very gratefully received, I am NOT technically minded.

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correct answers 2 Correct answers

Community Expert , Mar 28, 2023 Mar 28, 2023

Hi @RobertMBall have you checked for updated printer drivers compatible with Ventura?

The other option is to hold the space bar down while choosing File>Print to reset the print dialog box.

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Community Beginner , Mar 28, 2023 Mar 28, 2023

Hi again, I had a root around in the printer preferences and managed (somehow) to fix the issue. Thanks again Kevin, case closed.

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Community Expert ,
Mar 28, 2023 Mar 28, 2023

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Hi @RobertMBall have you checked for updated printer drivers compatible with Ventura?

The other option is to hold the space bar down while choosing File>Print to reset the print dialog box.

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Community Beginner ,
Mar 28, 2023 Mar 28, 2023

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Hi Kevin. I had a look on the Canon website and my printer is 'no longer supported' on this operating system. Which is a bit of a cheek though I think you've diagnosed the problem, thank you.

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Community Beginner ,
Mar 28, 2023 Mar 28, 2023

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Hi again, I had a root around in the printer preferences and managed (somehow) to fix the issue. Thanks again Kevin, case closed.

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Community Expert ,
Mar 28, 2023 Mar 28, 2023

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Thanks again Kevin, case closed.
By @RobertMBall

 

 

I've moved your thread from Bugs to Discussions since it appears to be a printer issue, not a Photoshop Bug. I'm glad you've solved it! The way to "close a case" is to mark a post Correct.

 

Jane

 

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Community Beginner ,
Mar 28, 2023 Mar 28, 2023

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Lovely, thank you. I was wondering how to 'close' a case.

 

Rob.

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