Photoshop process remains open after closing

New Here ,
Oct 14, 2021 Oct 14, 2021

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Hi. Most of the time when I close Photoshop, the process "photoshop.exe" rimain open in task manager and when I try to reopen the program, it don't start because before its not closed. I send you a screen

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Community Expert ,
Oct 14, 2021 Oct 14, 2021

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Hi @Giuseppe Facchini I see you don't have a reply to your question yet. Sorry about that! It sounds like this happens some of the time so maybe it has to do with how you are opening and closing Photoshop.

 

If you first end Photoshop via Task Manager, then open Photoshop normally from your Creative Cloud app, then exit via the menu File > Exit, does the .exe process remain open?

 

Are your Photoshop and Windows versions, Creative Cloud app, and drivers all up to date on your system? Once you do get Photoshop open, do you have any trouble working with the program or is everything else normal?

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New Here ,
Oct 14, 2021 Oct 14, 2021

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quote

Hi @Giuseppe Facchini I see you don't have a reply to your question yet. Sorry about that! It sounds like this happens some of the time so maybe it has to do with how you are opening and closing Photoshop.

 

If you first end Photoshop via Task Manager, then open Photoshop normally from your Creative Cloud app, then exit via the menu File > Exit, does the .exe process remain open?

 

Are your Photoshop and Windows versions, Creative Cloud app, and drivers all up to date on your system? Once you do get Photoshop open, do you have any trouble working with the program or is everything else normal?


By @J E L

Thank you for your answer. I close Photoshop normally as I always have with a classic "X" button in Windows. With the last update it do this. I don't know why this doesn't always happen. Yet I always do the same thing.

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Community Expert ,
Oct 14, 2021 Oct 14, 2021

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Okay. And are you opening from Creative Cloud being signed in with your ID or straight from a shortcut on your local computer? Please try that and then also close by File > Exit instead of the "x" to see if that makes any difference. It might not but we have to try some troubleshooting eliminations.

 

Also, when is the last time you ran the Disk Cleanup tool from the Windows Administrative Tools (in the start menu)? That may indirectly clear any unnecessary files. Have you shut down all programs and then completely shut down your computer (not a restart). Sometimes a full restart can correct problems. Finally, a full uninstall and reinstall of Photoshop may fix the problem. These are all things worth a try if you haven't tried them already.

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New Here ,
Jun 19, 2022 Jun 19, 2022

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I am having the same issue and have found as you, closing with the x, often it hangs to fully close and tasked manager is required to close it and then it will open as normal for that time.

I have found that using File-Close (Ctrl Q) it does not hang and you are able to open photoshop at will.

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New Here ,
Jun 26, 2022 Jun 26, 2022

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Well closing with file close or Ctrl Q does not always work and have to clear using the task manager...bummer

 

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New Here ,
Jun 30, 2022 Jun 30, 2022

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I am having the same problem too. Maybe one in 10 times I right click on a photo, select open with Photoshop and nothing happens. To clear it, I press Ctrl +Alt+ Del to open task manager and find Adobe Photoshop is showing once or sometimes twice in the Background Processes. I close these by clicking the 'End Process' button and it then opens OK.

I am also having some 'Freezing' too. In the middle of an edit, not using anything particular, I just get a beeping sound when I press any key, and nothing happens. The only way out is to close the program using the Task Manager.

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