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Photoshop question: Templates locking up

Participant ,
Jul 09, 2019 Jul 09, 2019

Hi,

I have this template I'm trying to modify and add my own text but it seems like the whole screen is locked.  I even want to change the background picture but it's locked also.  How can I unlock it put my own in?

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Adobe
Adobe Employee ,
Jul 09, 2019 Jul 09, 2019

Hi Jerry,

Not sure if I understand this correctly, could you please share some screenshots of the image opened in Photoshop, so that we can see the Layer panel as well?

To unlock a Layer you just have to click on the Lock icon.

lock.gif

Let us know if it helps.
Regards,
Sahil

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Participant ,
Jul 09, 2019 Jul 09, 2019

I do not see a background layer.  Even the text section is not allowing me to edit.

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Adobe Employee ,
Jul 10, 2019 Jul 10, 2019

As you're not able to see the background layer, could you please go to Window and click on Layers to open the Layers Panel?
Also, what file format are you working with?

Could you share some screenshots of the image opened in Photoshop, so that we can see the Layer panel as well?

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Participant ,
Jul 10, 2019 Jul 10, 2019

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Community Expert ,
Jul 10, 2019 Jul 10, 2019

In the screen capture no layer is targeted. Which layer is locked? I do not see any in you layers palette the indicate the layer is locked. However two of your layer groups are collapsed so we can not see the layers within  cover and inside.

Also I feel for you Product Mockup Template you need to use smart object layer so you can give sone of your objects the correct perspective and rotation so when the Smart Object content is replaced the replacement will be transformed to the correct perspective.

There are many examples on the web.

https://www.google.com/search?q=brosure+mockup+template&oq=brosure+mockup+template&aqs=chrome..69i57...

JJMack
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Participant ,
Jul 10, 2019 Jul 10, 2019

I see the examples but they are not part of  Adobe, unless I'm missing something.

Also, I cannot target anything because I can't see any layers even if I click on anything, I can't type or delete anything. 

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Community Expert ,
Jul 10, 2019 Jul 10, 2019

jerryc75922535  wrote

I see the examples but they are not part of  Adobe, unless I'm missing something.

Also, I cannot target anything because I can't see any layers even if I click on anything, I can't type or delete anything. 

You template is not part of adobe either.   

It now soulds like you are writting Photoshop Hangs on your machine that Photoshop stops functing you can not do anthing in Photoshop The you have to terminate Photoshop.  Is that a good description of the problem you have.uncting

JJMack
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Participant ,
Jul 10, 2019 Jul 10, 2019

It seems like it.  I will contact PhotoShop.

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Community Expert ,
Jul 10, 2019 Jul 10, 2019

Does the Task Manage show the Photoshop is getting CPU but is not responding.   Does anything you do seem to trigger this hang,   Post your menu Help>system info

JJMack
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Participant ,
Jul 10, 2019 Jul 10, 2019

This is what I get.

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Community Expert ,
Jul 10, 2019 Jul 10, 2019
LATEST

Acrully you need to expant Photoshop so w can seeo all its task and their status

Capture.jpg

JJMack
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