Photoshop "Save for Web (Legacy)" is crashing when I try to save animated GIFs in Catalina

[SuperPowerUser]

Hey all,

Title says it all. I'm not getting any error messages, Photoshop simply crashes when going to Export > Save for Web (Legacy)

I am on:
Mac 10.15.5

This is happening in BOTH Photoshop versions:
Photoshop CC 2019 v20.0.9
Photoshop CC 2020 v21.2.0

Edit: I've also tried Photoshop CC v19.1.8 - 2 different computers with completely separate and unshared preferences.

Troubleshooting:
• Repeatedly deleted the "Save for Web Prefs.psp" file and relaunched Photoshop hoping this would help.

• Tried to open from various folders and locations and save to various folders and locations.

• Tried it on both my Desktop and my Laptop.

• Tried both, Photoshop CC 2019 v20.0.9 and Photoshop CC 2020 v21.2.0 (and Photoshop CC v19.1.8)

The ability to save animated GIF is essential for me. I know of no other way to save frame timeline animated GIFs in Photoshop other than "Save for "Save for Web (Legacy)".

I hope to hear from someone. Thanks so much.

[maggie.grzeskowiak]

I had this problem. Make sure you are not saving to I-Cloud or the Adobe Cloud. Turns out all that was wrong with mine was that my cloud was full. I turned off saving on I-cloud and it worked. 

[SuperPowerUser]

Hi Maggie,

Thank you for your reply! I actually never save to iCould or Adobe Cloud and always save locally or to external hard drives. I just saw there was a new Photoshop 2020 update since my initial post here, and I updated to it today however Save for Web (Legacy) still crashes when trying to save animated GIF files.

I have had the opportunity to test Photoshop 2020 Save for Web (Legacy) on a temp loner MacBook Pro laptop running Apple's Mojave OS and had no crashes. So with my limited testing it seems to be an issue with Photoshop on Catalina. I hope there's a solve for this soon.

Thanks

[Adriana77071234]

Hi,

I'm also experiencing this and was hoping that you may have a resolve for this. Please help.

[robinv24899191]

I'm having the same problem. Followed all tips provided to fix it but with no result!

[constructed skies]

Hi, I was also having the same problem.  Not fixed, but a work around that worked for me.  In the 'Save for web' dialog box, click the 'preview' button, it will show up in a web tab.  Then right click - save as... make sure you add the .gif file extension in the naming box. Worked for me !  Good luck