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Photoshop "Save for Web (Legacy)" is crashing when I try to save animated GIFs in Catalina

New Here ,
Jun 19, 2020 Jun 19, 2020

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Hey all,

 

Title says it all. I'm not getting any error messages, Photoshop simply crashes when going to Export > Save for Web (Legacy)

 

I am on:
Mac 10.15.5

 

This is happening in BOTH Photoshop versions:
Photoshop CC 2019 v20.0.9
Photoshop CC 2020 v21.2.0

Edit: I've also tried Photoshop CC v19.1.8 - 2 different computers with completely separate and unshared preferences.

 

Troubleshooting:
• Repeatedly deleted the "Save for Web Prefs.psp" file and relaunched Photoshop hoping this would help.

• Tried to open from various folders and locations and save to various folders and locations.

• Tried it on both my Desktop and my Laptop.

• Tried both, Photoshop CC 2019 v20.0.9 and Photoshop CC 2020 v21.2.0 (and Photoshop CC v19.1.8)

 

The ability to save animated GIF is essential for me. I know of no other way to save frame timeline animated GIFs in Photoshop other than "Save for "Save for Web (Legacy)".

 

I hope to hear from someone. Thanks so much.

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Crash or freeze, Mac

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New Here ,
Jun 23, 2020 Jun 23, 2020

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I had this problem. Make sure you are not saving to I-Cloud or the Adobe Cloud. Turns out all that was wrong with mine was that my cloud was full. I turned off saving on I-cloud and it worked. 

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New Here ,
Jun 25, 2020 Jun 25, 2020

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Hi Maggie,

 

Thank you for your reply! I actually never save to iCould or Adobe Cloud and always save locally or to external hard drives. I just saw there was a new Photoshop 2020 update since my initial post here, and I updated to it today however Save for Web (Legacy) still crashes when trying to save animated GIF files.

 

I have had the opportunity to test Photoshop 2020 Save for Web (Legacy) on a temp loner MacBook Pro laptop running Apple's Mojave OS and had no crashes. So with my limited testing it seems to be an issue with Photoshop on Catalina. I hope there's a solve for this soon.

 

Thanks

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New Here ,
Mar 01, 2021 Mar 01, 2021

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Hi,

 

I'm also experiencing this and was hoping that you may have a resolve for this. Please help.

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New Here ,
Aug 17, 2021 Aug 17, 2021

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I'm having the same problem. Followed all tips provided to fix it but with no result!

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