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SuperPowerUser
Participant
June 19, 2020
Question

Photoshop "Save for Web (Legacy)" is crashing when I try to save animated GIFs in Catalina

  • June 19, 2020
  • 3 replies
  • 3739 views

Hey all,

 

Title says it all. I'm not getting any error messages, Photoshop simply crashes when going to Export > Save for Web (Legacy)

 

I am on:
Mac 10.15.5

 

This is happening in BOTH Photoshop versions:
Photoshop CC 2019 v20.0.9
Photoshop CC 2020 v21.2.0

Edit: I've also tried Photoshop CC v19.1.8 - 2 different computers with completely separate and unshared preferences.

 

Troubleshooting:
• Repeatedly deleted the "Save for Web Prefs.psp" file and relaunched Photoshop hoping this would help.

• Tried to open from various folders and locations and save to various folders and locations.

• Tried it on both my Desktop and my Laptop.

• Tried both, Photoshop CC 2019 v20.0.9 and Photoshop CC 2020 v21.2.0 (and Photoshop CC v19.1.8)

 

The ability to save animated GIF is essential for me. I know of no other way to save frame timeline animated GIFs in Photoshop other than "Save for "Save for Web (Legacy)".

 

I hope to hear from someone. Thanks so much.

    This topic has been closed for replies.

    3 replies

    E
    elisabethbls
    Participating Frequently
    March 25, 2023

    I've been experiencing the same problem for a long time. All my apps and software and operating systems are up to date. I used to be able to work around the issue by making sure I had LOTS of memory on my computer/scratch disk, and by clicking the "reset settings on quit" in photoshop preferences. But now non of that works. PS crashes as soon as I click "Save for web".

    GIFs are also essential for me.  Hoping the hundreds of crash reports being sent to Adobe will get them to take notice....

    constructed skies
    constructed skies
    Participant
    March 7, 2022

    Hi, I was also having the same problem.  Not fixed, but a work around that worked for me.  In the 'Save for web' dialog box, click the 'preview' button, it will show up in a web tab.  Then right click - save as... make sure you add the .gif file extension in the naming box. Worked for me !  Good luck 

      L
      Lorena28893960fjvl
      Participant
      May 16, 2023

      Thank you, your sollution has saved me! 🙂 I have to export so many GIFs for my work, and lately Photoshop has been crashing EVERYTIME I try to export a GIF from a PSD. So annoying!

      M
      maggie.grzeskowiak
      Participant
      June 23, 2020

      I had this problem. Make sure you are not saving to I-Cloud or the Adobe Cloud. Turns out all that was wrong with mine was that my cloud was full. I turned off saving on I-cloud and it worked. 

        S
        SuperPowerUserAuthor
        Participant
        June 25, 2020

        Hi Maggie,

         

        Thank you for your reply! I actually never save to iCould or Adobe Cloud and always save locally or to external hard drives. I just saw there was a new Photoshop 2020 update since my initial post here, and I updated to it today however Save for Web (Legacy) still crashes when trying to save animated GIF files.

         

        I have had the opportunity to test Photoshop 2020 Save for Web (Legacy) on a temp loner MacBook Pro laptop running Apple's Mojave OS and had no crashes. So with my limited testing it seems to be an issue with Photoshop on Catalina. I hope there's a solve for this soon.

         

        Thanks

          A
          Adriana77071234
          Participant
          March 1, 2021

          Hi,

           

          I'm also experiencing this and was hoping that you may have a resolve for this. Please help.

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