Photoshop remove background failed error

[Will Nevins]

Hello, I'm trying to remove the background of an image. I bring the image into PS, goto properties > Quick Actions > Remove Background. 

I click it, the system thinks for a second and then comes up with an error saying that 'Remove Background Failed'

The background layer is unlocked etc. I've tried everything. The image was downloaded from a paid version of Vecteezy, so it shouldn't be a permissions issue.

Note: moderator removed Actions and Scripting from tags.

 

[Derek Cross]

Try Select > Subject, then apply a Layer Mask and fine tune, though looking at that pic, a selection made with the Pen tool might be better.

[S_Gans]

Looks like there may not be enough distinction for Photoshop's AI to determine what to remove. Since you prefer something automated, and your original end result wouldn't create a layer mask - I'll provide a simple answer (if you ARE familiar with layer masks, Derek's answer is a cleaner option).

It may be better if you started it yourself, by making a loose selection with the lasso, of what you want to delete, and then delete it yourself (Please convert your layer before doing so, by double clicking the background layer and hitting ok). Once you get rid of some of the distraction in the background, the AI may have an easier time. 

[Will Nevins]

Thank you both, i'll try those suggestions. I was hoping it wasn't an error with the software, so to test, I'll try an image with more contrast in the background to see if it's a software issue or the AI not being able to determine the subject.

[REXWA]

Facing same issue, have tried several images, but same results. I re-installed the software and its working