Photoshop says "cannot upon because file is not a valid photoshop file" but it is. What do I do?

When you say Black White page--you don't see your image, correct?

I was looking up some solutions for you and found this web site on other software that can open Photoshop files. I am not sure if this is helpful or not, but it might be a good resource: https://www.makeuseof.com/tag/the-best-ways-to-open-a-psd-file-without-photoshop/

Do you have any software that allows you to do a quick look, or open it just to see the file? And, was the help doc any help?

If it is a corrupted Photoshop file, I also found this website: https://4ddig.tenorshare.com/windows-recovery-solutions/how-to-fix-corrupted-photoshop-file.html

I have not tried this method, I am only offering it as a suggestion and this is not an endorsement of it, but it is a free download and available on windows.

I will keep looking for options!

Michelle

the first thing didn't work. It does open on Illustrator but appears as a black white page

sorry I misread this, I'll try both solutions

yes it's a psd file, there is no reason it would be anything else. I'll try the illustrator thing

Thanks for the info! Here is a help doc with info for this error: https://helpx.adobe.com/photoshop/kb/error-not-a-valid-photoshop-document.html

Here are a couple of options:

1. Duplicate the file and save it as a different name with the .psd extension and see if you can open it. Make sure it has the .psd file extension.

2. Do you have Illustrator? One thing we can do is test and see if you can open it in Illustrator or if you get the same message.

Michelle

21.2

Hi! We are sorry to hear that you are having this issue. What version of Photoshop are you using? 

Michelle