Photoshop shuts down

[multitalented_warmth5D2C]

Hi,

So whenever I try to make a text box, the photoshop program shuts down. I have restarted the computer, uninstalled/reinstalled photoshop, although no success. Could someone please help me? This has never happened to me before.

Kind Regards,

Jason

[Mohit Goyal]

Hi jasonoswo,

We're sorry to hear about the crash issue you are facing with Photoshop. Could you please let us know the exact version of Photoshop you are using now? Also, which operating system you are on (Windows/Mac)?

Also, refer: Troubleshoot fonts issues in Adobe Photoshop CC, 2015, 2014, CS6, CS5

Regards,

Mohit

[multitalented_warmth5D2C]

Hi Mohit,

Thank you for your reply. I believe I am using the most recent version. It says I am up to date. I am not exactly sure on the proper way to check this. I am currently using a Windows 10 Pro.

My photoshop is also telling me now that I do not have enough RAM for the program to function (not the exact words, but similar). I feel like this problem has begun after my last update. Not sure if that could be possible.

Kind regards,

Jason

[SMOk3420]

Hi Jason, to find your version of Ps, go to the Help tap and select this:

Regarding your ram. Go to Edit > Preferences > Preformance and check what is allocated for Ps to use.

You may need to adjust the amount of ram. If you do then don't forget to restart Ps after making the change.

[Francesco Della Peruta]

I'm agree with Mohit Goyal, probably a fonts related problem.

[multitalented_warmth5D2C]

OK thank you, so 19.1.4 is my version of Ps. Would that be the correct number I have read?

Also, when I try to go into the Edit > Preferences > Performance, this shows up:

I have no idea what this means.

[Mohit Goyal · Accepted solution]

Hi jasonoswo,

This is a known issue with Photoshop and our engineering team investigating a fix. In the mean while, please refer the available workaround, here: Error while accessing performance preferences - 'An integer between 96 and 8 is required.'

Regards,

Mohit

[multitalented_warmth5D2C]

Hi,

Thank you very much! It is working now, hopefully, won't fall into any more problems. Thank you again.

Kind Regards,

Jason

[Mohit Goyal]

Great, thanks for the update.

Regards,

Mohit

[robledo]

Did you back up registry ?