Skip to main content
philr74265807
Participant
June 22, 2023
Question

Photoshop started not to recognise GPU

  • June 22, 2023
  • 1 reply
  • 673 views

Photoshop has recently started to say -

 

Lightroom Classic never complains; I checked DX Diag as below and tried AMD tool for driver upgrade but nothing seemed to happen any idea why it is not recognising the level 12 if that is what the DX level is ? Not a techie just want Photoshop to work

 

DX Diag tells me this is the card

 

Processor: AMD A10-9700 RADEON R7, 10 COMPUTE CORES 4C+6G (4 CPUs), ~3.5GHz

DirectX Version: DirectX 12

 

Thanks

 

Phil

This topic has been closed for replies.

1 reply

Kevin Stohlmeyer
Community Expert
Community Expert
June 22, 2023

Hi @philr74265807 you have upgraded your software past the point of compatibility. Based on the limited information it appears you need to update your GPU driver. The Radeon R7 A10-9700 only supports DirectX12.0 and 12.1 is required for newer Photoshop installs.

Trevor.Dennis
Community Expert
Community Expert
June 23, 2023

I don't know what the Older GPU option does, but it might be worth trying

philr74265807
Participant
June 23, 2023
Thanks will hunt it out


Sent from Outlook<>