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Photoshop v23 gets stuck when image is opened

Community Beginner ,
Oct 26, 2021 Oct 26, 2021

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When starting photoshop and opening any image the welcome background gets stuck, Win10, 16gb ram, i7 4770, hd 4600 drivers (my Nvidia gpu is dead, and the current prices are crazy).

This same configuration works very well in the previous version, it was updating to v23 and not being able to use photoshop, only works and slow by deactivate GPU acceleration in the preferences.

 

Any idea what's going on?  Intel driver is already discontinued, but repeat, this same configuration works fine until yesterday with the previous version.

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correct answers 1 Correct answer

Adobe Employee , Oct 26, 2021 Oct 26, 2021
Go to preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?

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Community Beginner ,
Oct 26, 2021 Oct 26, 2021

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I upload image to illustrate what I write.ps.jpg

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Adobe Employee ,
Oct 26, 2021 Oct 26, 2021

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Go to preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Oct 26, 2021 Oct 26, 2021

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Thanks for your time, yes, indeed, the problem is solved, I feel a little faster PS when opening files. 

Why does this error occur?

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Adobe Employee ,
Oct 26, 2021 Oct 26, 2021

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Your GPU isn't capable of running native GPU acceleration. You probably need a new, more modern graphics card.


Senior Product Manager - Customer Advocacy - Digital Imaging

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