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Monica Parini
Monica Parini
Participating Frequently
December 20, 2020
Answered

Photoshop version 22.1 no abre

  • December 20, 2020
  • 2 replies
  • 1184 views

Hola a todos!!

Soy usuaria de CC, y por alguna razon que aun no entiendo el photoshop dejo de funcionar, es decir,no puedo abrir la aplicacion, segun el informe que aparece, se produjo un bloqueo.....

Tengo instalado windows 7, professional de 64, y la version del photoshop es la V21.2.4.

Podran por favor, orientarme para solucionar este problema. Gracias!

Mónica

ESTE ES EL INFORME DE BLOQUEO GENERADO (EL CUAL HE ENVIADO A ADOBE)

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="3.0.2" clientVersion="3.0.2" applicationName="Adobe Photoshop" applicationVersion="21.2.4" build="20200922.r.323" source="Windows-Client" crashType="n/a">
<time year="2020" month="12" day="20" hour="11" minute="58" second="58" timeoffset="-180" timezone="Hora estándar de Argentina"/>
<user guid="d8788a25-86ca-4aeb-8de2-0fb85e74c115"/>
<system platform="Windows 7 Ultimate" osversion="6.1" osbuild="7601" applicationlanguage="es-es" userlanguage="es-ES" oslanguage="es-ES" ram="8131" machine="Intel(R) Core(TM) i5-4440 CPU @ 3.10GHz" model="Intel64 Family 6 Model 60 Stepping 3" cpuCount="4" cpuType="8664" cpuFreq="3099 MHz"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="2048 MB" caption="NVIDIA GeForce GT 720" description="NVIDIA GeForce GT 720" driverDate="20180422000000.000000-000" driverVersion="24.21.13.9731" videoModeDescription="1366 x 768 x 4294967296 colores" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1288&#38;SUBSYS_8C901462&#38;REV_A1&#92;4&#38;63638AD&#38;0&#38;0008" installedDisplayDrivers="nvd3dum,nvd3dumx.dll,nvwgf2um,nvwgf2umx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00000001478CAAA0">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00000001478CAAA0" symbolname="ART::AssetType::operator!="/>
<stackStatement index="1" address="0x000000014671A4CB" symbolname="xmlFreeRMutex"/>
<stackStatement index="2" address="0x0000000146E37CE2" symbolname="ART::AssetType::operator!="/>
<stackStatement index="3" address="0x0000000146A5DD2F" symbolname="xmlFreeRMutex"/>
<stackStatement index="4" address="0x0000000146A60CEE" symbolname="xmlFreeRMutex"/>
<stackStatement index="5" address="0x00000001466B258A" symbolname="xmlFreeRMutex"/>
<stackStatement index="6" address="0x0000000149C7D5E0" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::is_destroyed"/>
<stackStatement index="7" address="0x000007FEE2AE1030" symbolname="unknown"/>
<stackStatement index="8" address="0x000007FEE2AE3328" symbolname="is_exception_typeof"/>
<stackStatement index="9" address="0x00000000775AB9F3" symbolname="RtlRestoreContext"/>
<stackStatement index="10" address="0x00000001466B3624" symbolname="xmlFreeRMutex"/>
<stackStatement index="11" address="0x00000001466CD182" symbolname="xmlFreeRMutex"/>
<stackStatement index="12" address="0x00000001464352D8" symbolname="xmlSprintfElementContent"/>
<stackStatement index="13" address="0x000000014668F576" symbolname="xmlFreeRMutex"/>
<stackStatement index="14" address="0x000000007743556D" symbolname="BaseThreadInitThunk"/>
<stackStatement index="15" address="0x000000007759372D" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x000000014A5E9820"/>
<register name="RBX" value="0x000000014C0D74A0"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x0000000000000000"/>
<register name="RDI" value="0x0000000000000000"/>
<register name="RSP" value="0x00000000001A7A90"/>
<register name="RBP" value="0x00000000001A7B79"/>
<register name="RIP" value="0x00000001478CAAA0"/>
<register name="EFL" value="0x0000000000010206"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<binaryImage start="0x000007FEF8AE0000" end="0x000007FEF8AE9000" path="wsock32.dll"/>
<binaryImage start="0x000007FEFB2B0000" end="0x000007FEFB2C6000" path="netapi32.dll"/>
<binaryImage start="0x000007FEFB2A0000" end="0x000007FEFB2AC000" path="netutils.dll"/>
<binaryImage start="0x000007FEFCBF0000" end="0x000007FEFCC13000" path="srvcli.dll"/>
<binaryImage start="0x000007FEFB280000" end="0x000007FEFB295000" path="wkscli.dll"/>
</binaryImageSet>
<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>

This topic has been closed for replies.
Correct answer

You just need to downgrade your version of Camera Raw to version 12.4, download ACR 12.4 from here

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

Run the installer and it will overwrite the current version you have installed, disable Auto-Updates in the CC preferences

 

2 replies

A
Anonymous
December 21, 2020

Hi

Take a look at my reply in this thread

https://community.adobe.com/t5/photoshop/can-t-start-photoshop/m-p/11667845#M493109

    Monica Parini
    Monica PariniAuthor
    Participating Frequently
    December 21, 2020

    Ged Traynor you are a genius! It works perfectly!!!! Thanks! Thanks! Thanks a lot!!

    A hug with social distance !!

    Mónica

    Eugenio.NYC
    Eugenio.NYC
    Participating Frequently
    December 21, 2020

    Hola,

    Puedes ir a la aplicación de Creative Cloud e instala una versión anterior de Photoshop

    Me dices si te resulta

    Saludos

      Monica Parini
      Monica PariniAuthor
      Participating Frequently
      December 21, 2020

      Hola Eugenio, antes que nada muchas gracias por tu respuesta!!

      Te cuento que no soy muy practica en esto de reinstalar programas, pero lo he intentado.... he desinstalado la version que tenia (lo hecho a conciencia utilizando las herramientas de adobe mas revouninstaller) y vuelto a cargar lo que hasta lo que puedo ver en el creative me permite.... no tengo otra version anterior, si figura una posterior que me dice no es compatible con mi pc.... 

      Quiza no sepa encontarla? He clickleado en los tres puntos al costado de la aplicacion y donde dice versiones anteriores solo figura:

      . Photoshop (22.1)   No compatible

      Versiones Anteriores

      . Photoshop (21.2.4)     Desinstalar

       

      Tambien me han sugerido (Ged Traynor) revisar las preferencias, eso hara 

      Gracias y te ire contando como me va!!

      Saludos desde Buenos Aires!

       

        A
        Anonymous
        Correct answer
        December 21, 2020

        You just need to downgrade your version of Camera Raw to version 12.4, download ACR 12.4 from here

        https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

        Run the installer and it will overwrite the current version you have installed, disable Auto-Updates in the CC preferences

         

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