Can't start Photoshop

New Here ,
Dec 10, 2020

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Running on Windows 7. Has been working up until yesterday. Can't run Photoshop due to missing api-ms-win-core-libraryloader-l1-2-0.dll. The rest of the apps run fine. The message displays durring initialization. I've tried uninstalling and reinstalling.

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1 Correct Answer

Adobe Community Professional , Dec 10, 2020
Ged Traynor Adobe Community Professional , Dec 10, 2020
Try installing an older version of ACR from here, the installer will overwrite the current version https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html Make sure auto update is disabled in the CC preferences

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New Here ,
Dec 10, 2020

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Sorry. This is ver 21.2.4

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New Here ,
Dec 10, 2020

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Same here. It started last night. Uninstalled/reinstalled. Tried reinstalling MS Visual C++ 2015-1019 x64. That didn't work either. The only thing I can think of is finalling going to Windows 10. Everything else works on my computer including Adobe Creative Cloud.

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New Here ,
Dec 10, 2020

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Habe seit heute dasselbe Problem!

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Community Beginner ,
Dec 10, 2020

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I have the exact same problem since yesterday after installing the Camera RAW update

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Adobe Community Professional ,
Dec 10, 2020

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Try installing an older version of ACR from here, the installer will overwrite the current version

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

Make sure auto update is disabled in the CC preferences

2020-12-10 17_25_11-Window.png

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Community Beginner ,
Dec 10, 2020

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Thank you Ged Traynor - it works. 

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Adobe Community Professional ,
Dec 10, 2020

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You're welcome 🙂

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New Here ,
Dec 10, 2020

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That worked. Thanks so much.

 

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New Here ,
Dec 10, 2020

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Thank you! That worked.

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New Here ,
Dec 10, 2020

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That worked. Thank you a lot !!

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New Here ,
Dec 11, 2020

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Sir, you are a genius! I was trying to find what was updated lately but was simply clueless 😄

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New Here ,
Dec 11, 2020

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Fantastic that worked for me as well 👍 

Thank you so much 

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New Here ,
Dec 11, 2020

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Klasse - läuft-vielen Dank!

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Community Beginner ,
Dec 11, 2020

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This missing dll file shut me down too, realized it was after I updated Camera RAW when I saw this post - I installed an older version of Camera RAW as suggested, 12.4, works fine now, thank you! I have Windows 7, can't upgrade to 10 just yet. Thanks Ged.

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New Here ,
Dec 13, 2020

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Same problem ! Windows 7 after update to Camera Raw 13.1 

Installing ACR 12.4 and stop auto-update now is working well.

Thank you Ged

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New Here ,
Dec 13, 2020

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I have been struggling to find out why Photoshop 21.2.4 stopped wotking on my WIn7-64 drive. I spent more than 20 hours on this.  On Friday I called Adobe support and after waiting for 30 minutes on hold spoke to a woman who told me that there is nothing wrong with PS and I must call Microsoft.  I knew the problem wsa caused by something other than the dlls because they are already on my system.  However, she rudely hung up on me.

I just found Ged Traynor's explanation and then installed an older version of Camera Raw.  THIS FIXED THE PROBLEM COMPLETELY.   Thank you Ged.

 

The support person should be fired.

 

 

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New Here ,
Dec 19, 2020

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And I thought my 8 hours and missed deadline was bad!

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New Here ,
Dec 13, 2020

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Ged, thank you for your way, I solved the problem that Photoshop could not start.

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Explorer ,
Dec 13, 2020

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I cannot find the AdobeUpdater 5 application [see screenshot].

Adobe Updater.jpg

 

I've explored inside all the folders shown in the screendhot. Where would I find it? 

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New Here ,
Dec 13, 2020

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Thank you so much!  This worked for me!  My heart always skips a beat when I want to work and my program doesn't.

 

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Community Beginner ,
Dec 15, 2020

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Superb working  🙂

Thanks a lot

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New Here ,
Dec 15, 2020

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So this worked, but now all my Creative Cloud Photoshop files are gone. They're not in my Creative Cloud folder on my desktop, nor in its recycle bin, nor in my Creative Cloud account files or deleted folder. Any ideas how to get them back?

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New Here ,
Dec 16, 2020

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Disregard (I can't seem to delete it) -- found the files!

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New Here ,
Dec 16, 2020

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Yes, installing an earlier version worked for me, too. You are a blessing; I was in a panic. Even contacted Adobe this morning and they did not know what the issue was.

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