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Photoshop white screan

Community Beginner ,
Oct 01, 2022 Oct 01, 2022

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Hey, recently, Photoshop has been opening incorrectly:

1) When I open it, a white screen appears

 

1.png

 

 

 

 

 

2) The Create new Document window is old

2.png

3) It is not possible to remove the check mark in the settings

shot_221001_141817.png

4) Reinstalling does not help. Only if you reset all the Photoshop settings, then the problem goes away for a while, then literally after a couple of launches, the same thing again.

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correct answers 1 Correct answer

Community Beginner , Oct 18, 2022 Oct 18, 2022

After a long search, I found the problem. Photoshop and other programs did not work because of adobe genuine service. A complete removal via Adobe Cleaner Tool did not work. I had to remove adobe genuineservice via the Uninstall Tool.

My steps:
1) Deleted all Adobe programs using Adobe Cleaner Tool
2) Removed Аdobe genuine service using the Uninstall Tool.
3) I restarted the computer and installed the programs again. Everything works.

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Community Expert ,
Oct 01, 2022 Oct 01, 2022

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Hi

Try using the Adobe Cleaner Tool

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Community Beginner ,
Oct 01, 2022 Oct 01, 2022

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still doesnt work

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Community Expert ,
Oct 01, 2022 Oct 01, 2022

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Hi! Is photoshop closing normally? maybe create a good copy of your preferences when it works ok: 
https://helpx.adobe.com/photoshop/using/preferences.html#Manually but copy the preferences folder instead, elsewhere than in the photoshop folder of course.

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Community Beginner ,
Oct 01, 2022 Oct 01, 2022

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I did it, but then a set defaults setting it works for a one start up, for next launch this problem appears again

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Community Beginner ,
Oct 18, 2022 Oct 18, 2022

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LATEST

After a long search, I found the problem. Photoshop and other programs did not work because of adobe genuine service. A complete removal via Adobe Cleaner Tool did not work. I had to remove adobe genuineservice via the Uninstall Tool.

My steps:
1) Deleted all Adobe programs using Adobe Cleaner Tool
2) Removed Аdobe genuine service using the Uninstall Tool.
3) I restarted the computer and installed the programs again. Everything works.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines