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photoshop wont open anything files but when done through lightroom it does

New Here ,
Jan 15, 2023 Jan 15, 2023

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does anyone have any ideas how to fix this bug im on win 11 with a nvida graphic card and intel processer it freezes photoshop

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Community Expert ,
Jan 16, 2023 Jan 16, 2023

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Hi

Take a look here, especially sections 6 and 7

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

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New Here ,
Jan 16, 2023 Jan 16, 2023

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I already tried that and i think it got to do with a wins 11 update that causin the camera raw to not open because my other computer has the older version camera raw and photoshop on it with the windows 11 update and that one ones fine

 

 

 

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Community Expert ,
Jan 16, 2023 Jan 16, 2023

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Try disabling the GPU in the Camera Raw preferences

2020-08-24 09_27_10-D__Screenshots_2020-08-24 09_26_31-Adobe Photoshop 2020.png - Greenshot image ed.png

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Community Expert ,
Jan 16, 2023 Jan 16, 2023

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Ged is right. This is a GPU driver problem, and until you get it fixed, you need to disable the GPU in ACR preferences (not Photoshop preferences) if you don't want to see the message again.

 

Note that the message doesn't say ACR won't open; only that the GPU has been disabled.

 

GPU requirements increase with every new version.

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New Here ,
Jan 16, 2023 Jan 16, 2023

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Its a 3060 and the drivers is updated and i have try disabling in photoshop 

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Community Expert ,
Jan 16, 2023 Jan 16, 2023

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Again - you need to disable in Camera Raw Preferences - not Photoshop Preferences.

 

Is this a laptop? In that case you probably have dual graphics, which is a recipe for trouble. You probably need to take out the Intel integrated GPU completely. See section 6 and 7 here:

 

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

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New Here ,
Jan 16, 2023 Jan 16, 2023

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Done that still nothing it cause more issues it was working fine before i updated to the new snapshot and cant roll it back and this is what happen i try to open a raw file

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