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Archerinc
Archerinc
Participant
September 7, 2017
Question

Photshop CC tools stop working

  • September 7, 2017
  • 23 replies
  • 17561 views

My Photoshop CC tools randomly stop working. They seem to cutout and it happens constantly. Its very annoying. This only seems to happen with photoshop. I'm most often using the BRUSH or the LASSO. They just cut out. The only remedy I've found is to add a new layer and use the tool until it becomes responsive again, which. take a bout 15-20 seconds. I don't think it's a hardware issue as I'm running a brand new 27" Imac with 32 GB of RAM.

Any idea whats going on?

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      23 replies

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      Elizabeth5FB7
      Elizabeth5FB7
      Participant
      September 16, 2020

      Windows 10 user here (new Intel Nuk) This same problem started happening. Everything is working fine & suddenly the hand tool just stops working mid-drag using keyboard shortcuts (Spacebar & B), then the rest of the tools don't work, even when I select them from the panel with my mouse and try to use that way- the cursor stays a white pointer and does not swap to the correct tooltip nor do the tools work. 
      The program is still considered 'responsive' and it is not frozen, as I'm still able to save and quit.

      I dont understand why BASIC functionality is such an ongoing issue. 

        R
        rcakess
        Participant
        October 7, 2020

        It's just so bizarre. Started happening to me today.. completely randomly and now it's every 10 minutes. Will have to find an alternative program I guess

          N
          Nichole M Photo
          Participant
          July 7, 2018

          I have this issue too — for me it happens when I switch from photoshop to pull up finder or the internet.

          it helps to open a new file then the tools there work and in turn work on the original, but I haven’t figured out a way to fix them besides that :/

            M
            Monolith Agency
            Participant
            June 26, 2020

            Did all of the above and still happens, will switch to a cusor prior, no tool selection works, no keyboard shortcode works, etc. just stays on the cursor until photoshop is restarted. 

              c.pfaffenbichler
              Community Expert
              c.pfaffenbichlerCommunity Expert
              Community Expert
              September 8, 2017

              What have you done for trouble-shooting so far?

              Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

              https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

              What are your Performance Preferences settings?

              https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html

              Archerinc
              ArcherincAuthor
              Participant
              September 13, 2017

              I tried restoring preferences, but no change. As for Performance preferences, I had them on default, (memory usage; 70%, Cache; 4,) but also tired changing memory usage to (85%) and increased Cache Levels to 8. Unfortunately the problem persists. Any other suggestions I can try? Thanks for you time and efforts.

                c.pfaffenbichler
                Community Expert
                c.pfaffenbichlerCommunity Expert
                Community Expert
                September 13, 2017

                If you use a tablet can you try disconnecting it to see if it also afflicts the mouse or trackpad?

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