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Please help? Bright pink

Community Beginner ,
Feb 15, 2019 Feb 15, 2019

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Something has gone wrong and I’m not sure how to fix it? This just started today. When I open up a file that has already been edited... (photo) it looks fine until it’s opened in photoshop. It has turned my photos super bright pink? I’m saving them like this

Save as- jpeg as well as Export quick png. (For web photos) Like I said my photos were fine but now its turning them a bright fuscia when I open them. I’m adored to go any further and lose them all. Thanks

[Title edited by mod for clarity.]

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correct answers 1 Correct answer

Community Expert , Feb 16, 2019 Feb 16, 2019

Bottom line: First reset all color settings to defaults by picking the "North America General Purpose" preset. These are safe settings that can't go wrong. Never change anything in Color Settings without very good reason.

Next, for PNG always use Save For Web or Export. Check "convert to sRGB"   and   "embed color profile". Also set preview to "use document profile", not the default "monitor color".

Don't use Save As - it's buggy. If you do, make sure to assign the sRGB profile to the saved file

...

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Community Beginner ,
Feb 16, 2019 Feb 16, 2019

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Thank you... ok so when I am in SFW, I have to click Internet Standard RGB (no color management) otherwise it turns it pink when I click "use document profile"

Its really strange, because they saved in normal color but when I open them up in PS, (PNG files) they open up super pink. I am going to go back and see about reset all color setting to default. I will let you know if that works D Fosse. I may have to print screen some more shots so you can see my settings and when its normal versus pink.

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Community Beginner ,
Feb 16, 2019 Feb 16, 2019

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Also in the SFW, I have to be in Original and not Optimized otherwise its super pink?

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Community Beginner ,
Feb 16, 2019 Feb 16, 2019

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Ok D Fosse I do believe its fixed now. Thank you!!! I am really not sure how it fixed lol, but lets hope it stays. I really appreciate your help. So now I am going to write down these steps you gave me above for saving files....For printing, when I send off to my printing company, do I still just click "Save As"?

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Community Expert ,
Feb 16, 2019 Feb 16, 2019

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The whole problem here, Jana, is that you have an untagged image that doesn't have a profile embedded. That's a bomb waiting to go off. You have to make sure there's an embedded profile, and it has to be right one. Always. Never work with untagged images. That's the takeaway here.

I suspect you had ProPhoto set as your working space. When that gets assigned to an untagged file, the saturation explodes into the stratosphere. Resetting the color settings changes that working space to sRGB which is a lot safer.

The SFW preview setting "Internet Standard" does something very specific: it assigns sRGB to the file. If that makes the file look right, it means the existing profile isn't sRGB - but that's what it should be.

I cannot stress enough that the whole problem here is the lack of an embedded profile. Nothing else - this isn't a complicated situation at all. But this shows what can happen with untagged files.

Now, a lot of the blame here is with Adobe. Firstly, for the bug that strips profiles from PNGs with Save As. Secondly, for the default in SFW that also strips the profile. What it boils down to is to always check that the profile is really there.

---

Now - it is possible to work without color profiles, people did that for years. It works as long as the only color space that ever enters the equation is sRGB. Nothing else. The instant you touch other color spaces, like Adobe RGB or ProPhoto, you need full color management, embedded profiles and all the rest.

Once you have the embedded profile, working for web is very simple. Convert to sRGB, embed the profile, done. That's all. That takes care of everything, every scenario.

For print, it depends. Ask the printer. Some printers have a color managed process and will accept Adobe RGB, which can give slightly better results than sRGB. Other printers insist on sRGB. That usually means they don't have a color managed process, and just run everything through a least common denominator.

Never send out ProPhoto. Not under any circumstances.

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Community Expert ,
Feb 16, 2019 Feb 16, 2019

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Oh, BTW, I need to make it perfectly clear that the bug in Save As that I'm speaking of, the one that strips the profile - this only applies to PNGs. For all other file formats it works as it should.

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Community Expert ,
Feb 16, 2019 Feb 16, 2019

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https://forums.adobe.com/people/D+Fosse  wrote

Oh, BTW, I need to make it perfectly clear that the bug in Save As that I'm speaking of, the one that strips the profile - this only applies to PNGs. For all other file formats it works as it should.

I use File > Export > Save for Web (Legacy) with these settings

Screen Shot 2019-02-16 at 1.11.42 PM.png

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Community Beginner ,
Feb 16, 2019 Feb 16, 2019

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D Fosse,

"The whole problem here, Jana, is that you have an untagged image that doesn't have a profile embedded. That's a bomb waiting to go off. You have to make sure there's an embedded profile, and it has to be right one. Always. Never work with untagged images."

How do I do this? Tag the image.. Im sorry but I don't know how to do this? When I clicked "Save as" and saved it as a .png file its no longer pink? I am taking notes of everything you are saying here. Thank you

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Community Expert ,
Feb 16, 2019 Feb 16, 2019

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Hi

An untagged image is an image without an embedded colour profile.

To ensure an image is tagged :


When Exporting - use Save for Web and ensure that convert to sRGB and embed color profile is checked.

When Saving - then most formats will allow you to tick the ICC profile (in fact it will already be checked by default)

Unfortunately if you choose to Save as PNG - that box is both unchecked and greyed. So that leaves you with using Export for png or saving in a different format.

Dave

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Community Beginner ,
Feb 16, 2019 Feb 16, 2019

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Yes the ICC Profile is checked   Thanks!!!

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Community Beginner ,
Feb 16, 2019 Feb 16, 2019

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davescm, it does have the ICC Profile checked when I click Save As and then save it as a png file. See? Is this what you mean?

Capture.JPG

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Community Expert ,
Feb 17, 2019 Feb 17, 2019

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I looked again, and it's the oddest thing. If you save with he same profile as your working space, it behaves normally and the profile stays embedded.

But if you convert to a different profile, it gets stripped and the checkbox is grayed out. This really makes no sense. And the dialog upon reopening is even more misleading, as it says PNG doesn't support icc profiles - which it does:

embed1.png

This is even more buggy than i thought, because it's inconsistent as well. I'll report it when I get time.

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