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Juanita M22462745z6dj
Participant
June 14, 2023
Answered

PNG files not transparent in Photoshop

  • June 14, 2023
  • 10 replies
  • 43798 views

HI

Is anyone else having issues exporting files as png, on the preview it looks transparent but is saving with a white background. When I bring the image back in photoshop, background is still white. It was fine yesterday. Dont know if I am doing something wrong or if there is a bug. Please help, I have searched youtube and forums and can't find an answer that works

 

 

{Title edited by Moderator}

    Correct answer ciaragu

    I had the same issue. I copied the elements to a new file without an artboard (unchecked the artboard when creating the file) and it exported perfectly as a png with no bg. Hopefully this helps! 

    10 replies

    C
    ciaraguCorrect answer
    Participant
    July 24, 2025

    I had the same issue. I copied the elements to a new file without an artboard (unchecked the artboard when creating the file) and it exported perfectly as a png with no bg. Hopefully this helps! 

      SoundCreator
      SoundCreator
      Participant
      March 12, 2025

      I am having the same issue and so much more going off on Photoshop 2025. Is it the AI?  Why do companies keep putting out sloppy updates that we the public users have to show what is wrong so they can fix it.  This is really cutting into work productivity and is very disrespectful to customers. That is the best I can come up with. 

        C
        Contentush
        Participant
        January 12, 2025

        I was getting frustrated with this too, but I found a workaround. In the Save for Web option, change the transparency to Diffusion Transparency Dither, then set it to 0%. Then you'll get the transparency without the diffusion. Hope this helps!

        Contentush
        N
        Noorrrrrrrrrrrrr
        Participant
        November 9, 2024

        what worked for me:

        isolate layer of the png you want to have a transparent background, right-click on the isolated layer then quick export as png. that worked for me!!!

        D
        David30612839iou2
        Participant
        September 4, 2024

        It randomly stopped saving the background as transparent on my PNGs I was working with. Under Document Properties I switched the mode to RGB color and it fixed it. That was annoying. 

        K
        Karen36992559jyyi
        Participant
        July 23, 2024

        I fixed this for myself by ungrouping the artboard. Let me know if that works for you. I had this same issue and it was so frustrating. 

          G
          Gabant98
          Participant
          July 31, 2024

          Yes it did, thanks mate! YOU ROCK!

           

          J
          Jesse38719908n00q
          Participant
          July 21, 2024

          in case this helps anyone else, check your artboard properties. althrough every layer may be transparent, the artboard seems to apply a white background to itself? my fix was switching this to transparent.

            D
            david.ivdo
            Participant
            December 10, 2024

            Dude, you've just saved my nerves, really. Thanks!

            K
            Karen36992559jyyi
            Participant
            April 25, 2024

            This did not work for me. I've never had this issue before 😕😕 so frustrating. I just want my background to be transparent. Am I supposed to now switch to a different app? 

              D
              Drew33885352qi9w
              Participant
              June 26, 2024

              Hi there!

               

              I felt like a fool when I realized I had a background layer preventing me from saving as PNG. As soon as I delted the background layer I was able to save as a PNG like normal.

               

              Hope this helps!

                C
                Christopher_M_3
                Participant
                April 25, 2025

                This fixed my issue. Thank you so much.

                Caity.psd
                Community Manager
                Caity.psdCommunity Manager
                Community Manager
                August 28, 2023

                This issue came up in our Discord, the workaround was to drop the .PNG into Adobe XD or Illustrator, and from there export as a .png and try opening that newly saved .png inside of Photoshop. It seems to be an alpha channel issues for some .pngs. 

                  S
                  Simon74
                  Participant
                  January 25, 2024

                  You may export it (CTRL-SHIFT-ALT-W) as a PNG directly from Photoshop. Then it will have a transparent background. If you export to an other format it will have a white background in the saved file. Stupid, but that is how it is...

                    Ranjisha Sengupta
                    Ranjisha Sengupta
                    Legend
                    June 14, 2023

                    Hi @Juanita M22462745z6dj 

                     

                    Thanks for reaching out; we will help you with this.

                    How are you saving the files? What is the file format? 

                    If you have Photoshop Layers, and you remove or delete the background so that it is transparent --- it will stay transparent in the PSD file, but if you try to export to export it for the web, you might see a WHITE background for GIF, PNG, and JPEG. 

                     

                    If the PNG is not showing transparent in Photoshop, go to the Properties panel (if it's not open, you can go to Window > Properties), and under the Artboard background color, change the dropdown menu to Transparent.

                     

                    Let us know if that answers the question.

                     

                    Best,

                    Ranjisha

                      Z
                      Zach33298560oyr0
                      Participant
                      October 31, 2023

                      I deleted my background and get a white background upon saving. So dumb. Serves absolutely no purpose but to waste people's time. 

                      [Abuse removed by moderator]

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