• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Possible Bug in the latgest Photshop update

New Here ,
Apr 21, 2023 Apr 21, 2023

Copy link to clipboard

Copied

I am unable to edit JPEG-Files in Photoshop the file will not open up all I get is a flashing White screen.

I can go through bridge and open the JPEG up by selecting "Edit as RAW File." in Photoshop

I have uninstalled Photoshop and re-installed and end up with a flashing white screen. I can open up RAW-Files and edit them. I have the Std Creative Cloud 20-GB Subscription and I am able to download all files to the other Apps but I can't do iny Editing in Photoshop from Lightroom Classic.

I have managed to sent an e-Mail to [Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

As yet I have received any confirmation of receipt and I am still awaiting for a reply from the tech dept... 

It there are any members that are experiencing the same problem I would like to hear from you. I am using Windows-10 on my PC. I'm wondering if the my latest Ps version has been corrupted in some way

TOPICS
Windows

Views

819

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Apr 21, 2023 Apr 21, 2023

jrober42@optusnet.com.au go to Edit > Preferences > Technology Previews and enable this option, then restart Photoshop

2023-03-25 10_03_30-Preferences.png

Votes

Translate

Translate
Community Expert ,
Apr 21, 2023 Apr 21, 2023

Copy link to clipboard

Copied

jrober42@optusnet.com.au go to Edit > Preferences > Technology Previews and enable this option, then restart Photoshop

2023-03-25 10_03_30-Preferences.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 21, 2023 Apr 21, 2023

Copy link to clipboard

Copied

Thank you so much.
Problem fixed.

Jay

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 08, 2023 May 08, 2023

Copy link to clipboard

Copied

LATEST

Thanks a lot!!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 21, 2023 Apr 21, 2023

Copy link to clipboard

Copied

Please change your Adobe id. It should not include your e-mail for privacy reasons.

 

Beware of people having outlook or gmail addresses and pretending to be from Adobe. They are not. Adobe does not do support via Skype! The official way to contact Adobe support is the following:

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 21, 2023 Apr 21, 2023

Copy link to clipboard

Copied

Thank you Ged.

That has fixed the problem and everything is back to mormal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines