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No one is answering the phone
Do you still have access to your old computer? Your presets are Your presets so they wouldn't be installed with Adobe software... they need to be copied from your old computer to your new computer or they need to be remade.
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You posted in the Installing forum, so provide details of your install problem and someone may be able to help
or
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
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Is there someone who can talk me through the steps I need on the phone?
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Not that I know about
Download & Install instructions https://forums.adobe.com/thread/2003339
-Mini-FAQ from staff member Jeff A Wright https://forums.adobe.com/thread/1146459
-Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq
-Cloud desktop http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
-Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
-Membership questions and problems https://forums.adobe.com/thread/1146459
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What, exactly, is the problem you are having?
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I just got a new computer and downloaded Creative Cloud Photoshop and Lightroom and none of my presets or Watermark transferred over to the my new program and I called yesterday and they said that they would be able to help me so I told him I would call him today when I hear both computers in front of me and I've been on the phone for an hour or more and no one is answering
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Who did you call?
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Moving this discussion to the Photoshop forum.
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Do you still have access to your old computer? Your presets are Your presets so they wouldn't be installed with Adobe software... they need to be copied from your old computer to your new computer or they need to be remade.