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Question

Preview file .psd (Mac Finder)

Forum|Forum|7 years ago
February 23, 2019
13 replies
4264 views

I cannot see preview of psd file on the deskstop and many times the preview is blue or another color! Thank you.

[Title edited for clarity by moderator]

This topic has been closed for replies.

Norman Sanders

Legend

Is there a special reason for not using Bridge rather than the limited preview?

M

masiello domenicoAuthor

Known Participant

the blu file is a psd file i talk about psd file there are 2 files in my screen shot one is blu and the another is grey. Thank you

mglush

Community Expert

You mentioned reinstalling Photoshop--did you try that yet? Also, can you open your document and show us a screenshot of your workspace and your channels and paths panels?

Thanks!

Michelle

M

masiello domenicoAuthor

Known Participant

i send you the screen shot there are 2 imagine one is blu and one is grey with artistic texture, i try to have one level and any masks in the channel but i have any result. Thank you for your help!!

gener7

Community Expert

You can trial out psb Quicklook, I've used it for years. Free to try, 9.99 to buy.

PSB Quick Look Plugin

M

masiello domenicoAuthor

Known Participant

K

Kenneth Kawamoto

Community Expert

macOS does not show PSB thumbnails unfortunatelly.

mglush

Community Expert

Do you have any Channel masks or paths in your file? Sometimes a Path will create problems with the preview. If you could post a screenshot so we can see what you are looking at--it would be a great help!

Michelle

M

masiello domenicoAuthor

Known Participant

i d ont understand what you mean , i want to solve my problem , i need a technician that solve my problem, i do not need a family community!!! you have an answer about my problem?if is NO tell me!! Thank you!!

gener7

Community Expert

Here it is: Contact Customer Care That's Adobe's own Support.

This is a difficult problem and I would be guessing at this point and so I do not want to make it worse.

Gene

M

masiello domenicoAuthor

Known Participant

can i reinstall mojave and then photshop?? it is an idea to improve my problem??

M

mjbelt

Participating Frequently

Here is resource:

Photoshop Family Customer Community

M

masiello domenicoAuthor

Known Participant

nothing, i try but the psd is white no icon photo!!! photoshop has many problems in the last months

no running very well mayhe is time to change software!!! Is it impossible to ask help to adobe , this is crazy !!

M

masiello domenicoAuthor

Known Participant

I try but d ont change anythings the icons are or blu or white or artistic !!

gener7

Community Expert

Next: Go to Photoshop –> Preferences –> File Handling settings, and set both Maximize Compatibility and Image Previews to checked.

You may need to make a non-destructive change and re-save the PSD. A "non-destructive change" is one that does not modify the file, but allows the file to be resaved. Toggling the Layer visibility eyeball off and on in the Layers Panel is one way. It's then registered as a change and the file can be rewritten and hopefully fixed.

Also: Hold down Alt/Opt while clicking the Finder icon in the Dock. Relaunch (Finder) is now an option. Click on that.

M

masiello domenicoAuthor

Known Participant

I have CC2019 20.0.3 and this happened when i install mojave !!

gener7

Community Expert

Do you have a program called "Sketch" installed? If so update or remove it.

If you don't, start your Mac in Safe mode.

Start or restart your Mac, then immediately press and hold the Shift key. The Apple logo appears on your display. ...
Release the Shift key when you see the login window. Then login. If your psd thumbnails are normal, then log out
Then restart in normal mode.

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