Preview file .psd (Mac Finder)

[masiello domenico]

I cannot see preview of psd file on the deskstop and many times the preview is blue or another color! Thank you.

[Title edited for clarity by moderator]

[Bojan Živković]

If you are on Windows that's normal without additional extension installed (sage thumbs for example).

[masiello domenico]

no i am on the mac software!!!

[masiello domenico]

i have mojave 10.14.3 and the last photoshop release!!

[gener7]

I also have 10.14.3 on my 2012 MBP. Allow me to see what's going on.

This is CC 2019, 20.0.3?  When did this start happening?

[masiello domenico]

I have CC2019 20.0.3 and this happened when i install mojave !!

[gener7]

Do you have a program called "Sketch" installed? If so update or remove it.

If you don't, start your Mac in Safe mode.

1. Start or restart your Mac, then immediately press and hold the Shift key. The Apple logo appears on your display. ...
2. Release the Shift key when you see the login window. Then login. If your psd thumbnails are normal, then log out
3. Then restart  in normal mode.

[masiello domenico]

I try but d ont change anythings the icons are or blu or white or artistic !!

[gener7]

Next: Go to Photoshop –> Preferences –> File Handling settings, and set both Maximize Compatibility and Image Previews to checked.

You may need to make a non-destructive change and re-save the PSD. A "non-destructive change" is one that does not modify the file, but allows the file to be resaved. Toggling the Layer visibility eyeball off and on in the Layers Panel is one way. It's then registered as a change and the file can be rewritten and hopefully fixed.

Also: Hold down Alt/Opt while clicking the Finder icon in the Dock. Relaunch (Finder) is now an option. Click on that.

[masiello domenico]

nothing, i try but the psd is white no icon photo!!! photoshop has many problems in the last months

no running very well mayhe is time to change software!!! Is it impossible to ask help to adobe , this is crazy !!

[masiello domenico]

can i reinstall mojave and then photshop?? it is an idea to improve my problem??

[mjbelt]

Here is resource:

Photoshop Family Customer Community

[masiello domenico]

i d ont understand what you mean , i want to solve my problem , i need a technician that solve my problem, i do not need a family community!!! you have an answer about my problem?if is NO tell me!! Thank you!!

[gener7]

Here it is: Contact Customer Care   That's Adobe's own Support.

This is a difficult problem and I would be guessing at this point and so I do not want to make it worse.

Gene

[mglush]

Do you have any Channel masks or paths in your file? Sometimes a Path will create problems with the preview. If you could post a screenshot so we can see what you are looking at--it would be a great help!

Michelle

[masiello domenico]

[Kenneth Kawamoto]

macOS does not show PSB thumbnails unfortunatelly.

[federicag7782147]

stesso problema, sei poi riuscito a risolverlo? io è qualche mese che ci provo ma niente da fare.....

[masiello domenico]

i send you the screen shot there are 2 imagine one is blu and one is grey with artistic texture, i try to have one level and any masks in the channel but i have any result. Thank you for your help!!

[gener7]

You can trial out psb Quicklook, I've used  it for years. Free to try, 9.99 to buy.

PSB Quick Look Plugin

[mglush]

Is the problem with the blue file that you mentioned or with the files that have the .psb extension? If it's the .psb extension, then let us know how the posbquicklook app works.

Michelle

[masiello domenico]

the blu file is a psd file i talk about psd file there are 2 files in my screen shot one is blu  and the another is grey. Thank you

[mglush]

You mentioned reinstalling Photoshop--did you try that yet? Also, can you open your document and show us a screenshot of your workspace and your channels and paths panels?

Thanks!

Michelle

[Norman Sanders]

Is there a special reason for not using Bridge rather than the limited preview?