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georges47655834
georges47655834
Participant
November 21, 2016
Question

Print command causes PS to close. Fix?

  • November 21, 2016
  • 1 reply
  • 329 views

Photoshop has begun malfunctioning when I click print.  Initially it send part of the command then quit unexpectedly.  A message would appear in Bridge that it quit unexpectedly.  Today it began working fine and printed three prints.  Then it began shutting down after sending part of the command.  The printer would show the command but say "incoming".  Now clicking print shuts photoshop off immediately.  I also noted that photoshop does not recognize the photo I worked on prior to printing.  What is going on?  How do I fix it?

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    1 reply

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    November 21, 2016

    Supply pertinent information for quicker answers

    • The more information you supply about your situation, the better equipped other community members will be to answer. Consider including the following in your question:
    • Adobe product and version number
    • Operating system and version number
    • The full text of any error message(s)
    • What you were doing when the problem occurred
    • Screenshots of the problem
    • Computer hardware, such as CPU; GPU; amount of RAM; etc.
    JJMack
    georges47655834
    georges47655834Author
    Participant
    November 21, 2016

    Thanks for your suggestion.  I am using CS6 on a 27 inch iMac retina running Sierra 10.12.1.

    The problem is definitely the print command in CS6.  I can modify and save photos in CS6 without difficulty.  The problem only happens when I try to print.  I can copy the photo to Lightroom and print without difficulty.

    The printer is a new Epson P800.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    November 21, 2016

    CS6 is not compatible, so odd operation is to be expected

    Adobe did not change your old program to make it stop working... Apple changed their operating system and THAT is why your old program won't work, not because of anything Adobe did

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